FAQs
How do I remove the calendar (select date option) at checkout?
Last Updated: August 21, 2025The booking calendar at checkout allows attendees to select a specific date and time for their tickets. However, not all events require this feature. You can disable the calendar during the event creation process or remove it after the event has already been set up. Option 1: Disabling the Calendar During Event Creation When creating...
How do I find a link to sell my tickets?
Last Updated: August 21, 2025TicketsCandy offers two ways to sell your event tickets: Hosted Event Page – A ready-to-use event page with a unique link. Embedded Ticketing Widget – Integrate ticket sales directly into your existing website. Option 1: Selling Tickets via a Hosted Event Page A hosted event page is automatically created for each event, allowing you to...
How do I add the ticketing widget to my website?
Last Updated: August 21, 2025Start selling tickets from any website by integrating our ticketing widget directly into your site’s page. Below are instructions on how to add the ticketing widget to different website builders. Wix 1. Click Add on the left side of the website Editor. 2. Click Embed Code and select Embed HTML. 3. Add your...
Why you may see a 1-cent difference when passing fees to buyers in Ireland
Last Updated: August 21, 2025If you’re an event organizer in Ireland using the “Pass Fees On” option, you may notice a small difference of 1 cent, either more or less, on some transactions. This can happen even though the buyer is supposed to cover all Square fees. Here’s why these tiny mismatches occur and why they’re a normal part...
Set Up Your First Event With Basic Settings
Last Updated: March 3, 2025Congratulations! You have created your TicketsCandy account and are now ready to set up your first event. We have created a step-by-step guide for a basic event setup to help you get familiar with our different tools and options. Step 1: Create an Event On the left-hand side of your Organizer Dashboard, there...
API Documentation for Zapier Integration
Last Updated: May 2, 2025This document provides a complete and structured overview of TicketsCandy’s API endpoints, authentication requirements, webhook handling, and data formats. It is intended for Zapier support teams to assist in troubleshooting, researching bugs, and supporting mutual users. Authentication All TicketsCandy API requests require authentication via an API token. Token Format: 32-character cryptographic token (28-bit /...