FAQs
Why you may see a 1-cent difference when passing fees to buyers in Ireland
Last Updated: August 21, 2025If you’re an event organizer in Ireland using the “Pass Fees On” option, you may notice a small difference of 1 cent, either more or less, on some transactions. This can happen even though the buyer is supposed to cover all Square fees. Here’s why these tiny mismatches occur and why they’re a normal part...
Set Up Your First Event With Basic Settings
Last Updated: March 3, 2025Congratulations! You have created your TicketsCandy account and are now ready to set up your first event. We have created a step-by-step guide for a basic event setup to help you get familiar with our different tools and options. Step 1: Create an Event On the left-hand side of your Organizer Dashboard, there...
API Documentation for Zapier Integration
Last Updated: May 2, 2025This document provides a complete and structured overview of TicketsCandy’s API endpoints, authentication requirements, webhook handling, and data formats. It is intended for Zapier support teams to assist in troubleshooting, researching bugs, and supporting mutual users. Authentication All TicketsCandy API requests require authentication via an API token. Token Format: 32-character cryptographic token (28-bit /...