To create and manage tickets for your event, navigate to your Event Dashboard and select Items > Tickets. Then, click on the “Create Ticket” button in the top right corner of the page. This will open a new page where you can set up and customize ticket details. Below is a detailed guide for each field and option available in the ticket creation process:
Ticket Type #
The Ticket Type defines the purpose and functionality of the ticket.
- Important: The ticket type cannot be changed after the ticket is created, so select carefully.
Available types include:
- Ticket: Standard admission tickets for entry to your event.
- Addon Item: Additional items or services that enhance the attendee’s experience but do not impact time slot capacities (e.g., merchandise or equipment).
- Donation: Allows attendees to contribute a chosen amount without affecting time slot availability.
Ticket Name #
This is the name of the ticket, which will be visible to customers on your ticketing page and on e-tickets after purchase.
Ticket Description #
You can provide additional details about the ticket in the Ticket Description field.
- Default Behavior: The description is initially hidden to save space, with an option to expand.
- Always Expanded: Check the “Description Always Expanded” box to make the description permanently visible.
Ticket Price #
Set the price for the ticket under Ticket Price. If you’re offering a discounted rate, enter the reduced price in the Discount Price field.
Quantity Available #
Specify the total number of tickets available for sale under Quantity Available.
- Leave blank if tickets are unlimited (e.g., for ongoing events such as museums).
Tickets Per Order #
Control how many tickets a customer can purchase in a single order by setting minimum and maximum limits under Tickets Per Order (Min-Max).
Start Sale On / End Sale On #
- Start Sale On: The date the ticket becomes available for sale. Leave blank to activate immediately.
- End Sale On: The date ticket sales end. Leave blank to keep the ticket available indefinitely.
Calendar #
The Calendar option lets you attach tickets to a specific calendar, which controls time slots and capacities.
- Note: This feature is not available for events with the booking calendar disabled.
- Custom calendars and time slots can be created on the Time Slots page.
Ticket Icon #
Add a visual element to your ticket by selecting a Ticket Icon, which will appear next to the ticket name on the ticketing widget.
Display Sold Out #
Enable the Display Sold Out option to keep sold-out tickets visible on your event page instead of automatically hiding them.
When activated, tickets that have reached their sales limit will be marked as “Sold Out”, allowing attendees to see which options were available but are no longer for sale.
This feature helps create urgency, builds demand, and reassures potential buyers about ticket popularity.
Multiple Redemptions #
Enable Multiple Redemptions to turn tickets into passes for recurring use, such as monthly or annual access.
- Scan Limit: Set the maximum number of scans allowed per ticket.
- Once Daily: Limit scans to one per day by checking the relevant box.
- Scan Eligibility Dates: Define the start and end dates for scanning. Leaving these blank makes the ticket valid immediately and indefinitely.
- Scan Eligibility Period: Specify the validity period (e.g., 30 days from purchase).
Cannot Be Sold Individually #
Use this setting to require tickets to be sold alongside others (e.g., children’s tickets sold only with adult tickets).
Hide This Ticket #
Select “Hide This Ticket” to prevent the ticket from appearing on the widget while keeping it saved for future use.
Save Ticket #
Once all fields are filled out, click Create Ticket in the bottom-right corner to save your ticket.
