To manage your organizer information, select Organizers from your Organizer Panel.
Here, you can manage the organizer’s contact details that will be displayed on your event page and emails. By providing clear contact information, you ensure that ticket buyers can easily reach out with their questions or concerns.
Who Are Organizers? #
Organizers are the individuals or organizations responsible for organizing the event. This is who event attendees will reach out to with questions about the event.
Add Organizer #
To add an organizer, go to the top right-hand corner of the User tab and click “Add Organizer.”
A pop-up will appear where you can enter the Organization name, email address, and phone number. Then click “Add Organizer” on the bottom right of the pop-up to save your changes. The organizer’s email address will be hidden from customers. However, customers will be able to communicate through the contact form on the event page that sends messages to the specified email.
The new organizer will receive an email that they have been added as an organizer. The email will ask them to verify the email address.
The new organizer will also appear in your Organizer tab below the default organizer. Until the address is verified, the status will say “Verifying Email.” Once the organizer verifies their email address, the status will change to “Active.” If the email has not been verified, on the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Edit.” Double-check the email address and if it is incorrect, re-enter and click “Edit Organizer” on the bottom right of the pop-up to save your changes. An email will automatically be sent to the updated email address.
If the email was correct when you checked but still not verified, you can re-send the email verification. On the right-hand side of the Organizer, click on the three dots. A new option will appear between “Edit” and “Delete” that says “Re-Verify Email.” Click this to resend the verification email.
Edit Organizer #
To edit an organizer, go to the Organizer tab and find the name/email address of the organization you would like to edit. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Edit.”
A pop-up will appear where you can change the organizations’s name, email address, and phone number. Then click “Edit Organizer” on the bottom right of the pop-up to save your changes.
Delete Organizers #
To delete an organizer, go to the Organizers tab and find the name/email address of the organization you would like to delete. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Delete.”
A pop-up will appear on your screen asking: “Are you sure? Deleting an organizer is irreversible.” Select “Delete.”
If you make a mistake and delete the wrong organizer, you can always add them back by following the Add Organizer steps above.
