Event Settings
Each event has its own set of settings attached to it. This is where you can control things like event visibility, taxes, website widget, ticket scanner API and more. You can get to “Event Settings” by going to My Events > selecting the event you want to edit > Event Settings.
General
The first tab of “Event Settings” is the “General” tab.
The first general setting is “Event Visibility.” This setting allows you to either hide your event from the public or make it visible. If you hide the event, no one will be able to see it but you.
Next is the “Event Name” section where you can edit the name of your event. This is followed by “Event Start Date” and “Event End Date.”
For Timed-Entry events (events with the calendar)
“Event Start Date” is the day that the appointment calendar will be available from. All dates before the “Event Start Date” will be hidden.
“Event End Date” is the last available day in the appointments calendar. All dates after the “Event End Date” will be hidden. If you do not select an end date, the calendar will continuously repeat the daily time slots without an end.
For Open-Entry events (events without the calendar)
“Event Start Date” is the day when the event will become available for sale. The event will be inactive before that date.
“Event End Date” is the day when the event will become hidden. If you do not select an end date, the event will stay active continuously.
“Show Event Start Date on Tickets” let’s you choose if you want to show or hide the event start date from the ticket details.
“Timezone” allows you to change the time zone of your event. Be sure to select the correct time zone otherwise your ticket slot times might be shifted.
The information you fill in for “Venue Name” will show up on the event page as public information. Be sure to enter the correct name and address so that people can find your event easily.
Once you have filled out all the fields and made any necessary changes, be sure to select “Save Changes” in the bottom right-hand corner.
Checkout
The second tab under “Event Settings” is “Checkout.”
What you type in the boxes here will be visible to customers when they checkout. If you don’t want to add anything, you can leave all the boxes blank.
The “Checkout Terms” box allows you to add your own terms and conditions that customers must agree to before purchasing tickets. This is where you can add links to your custom terms and things like “all purchases are final” or that “tickets can’t be transferred to others.”
The “Order Confirmation Email” box allows you to add information to the email customers automatically receive when they purchase tickets. The automatic email already contains the ticket information and QR code. Anything you add to this box will be added at the bottom of the email. This is usually used for directions to the event or specific parking requirements.
The “Order Confirmation Page” box allows you to add information to the page that appears on the customer’s screen once they have successfully completed a purchase.
Taxes And Fees
The third tab is the “Taxes and Fees” tab which allows you to decide what taxes and fees your customers must pay.
If you would need to charge taxes to your customers, select the box “Do you want to charge taxes?” A tax field will appear asking you the tax rate you need to charge. Enter the tax rate into the box.
The “Fees” section lets you change the default “Pass fees on” settings. “Pass fees on” is a standard settings where merchant fees are added on top of the ticket price you set, and are passed on to your attendees, so you would not have to pay them. However, we also give you an ability to change it to “Absorb fees“, where merchant fees will be deducted from your sales at the time of your payout.
Be sure to click “Save Changes” in the bottom right corner once you are done.
Notifications
The “Notifications” tab allows you to control what email notifications you and your customers receive.
By checking the “Customer Appointment Reminder” box, an email will be automatically sent to customers 24 hours before their appointment to remind them about it.
By checking the “New Order Notification” box, an email will be automatically sent to the admin email(s) when a new order is placed.
If you don’t want either notification sent, don’t select the boxes.
Be sure to click “Save Changes” in the bottom right corner when you are done.
Ticket Scanner
All customers receive an automatic email after they purchase tickets containing their ticket QR codes. This QR code is what you can use to easily check them into the event. To scan the QR code, you will need to download our iOS app and activate it with the API key you find on this tab.
Once the QR code is entered on your app, simply hold the phone, iPad, etc. camera over the ticket QR code to check people into your event.
Website Widget
Our platform comes with a website widget that you can add directly to your website to sell tickets online.
Under this tab, we have provided links to articles describing how to add the widget to your website for different website builders.
The “Ticketing Widget Code” section is the code you will add to your website. Copy the code and paste it into the section of your website where you’d like the widget to appear. Please make sure you paste the whole piece of the code. If you are using a website builder, add the widget code with a custom code or HTML code module.
Remember, each event has its own widget code. If you have created more than one event, you will need to add multiple widgets to your website.