The Point of Sale (POS) Settings allow you to configure specific preferences for in-person sales, independent of your global event settings.
Enable Tax on POS Orders #
POS tax settings are managed separately from your event’s tax configuration. By default, taxes are disabled for POS orders. To enable taxes:
- Toggle the Enable Tax on POS Orders switch on.
- A tax rate field will appear. Enter the desired tax percentage (e.g., 7 for a 7% tax).
- Taxes applied here will only affect in-person POS transactions.
Fees #
This section controls how merchant and processing fees are handled for POS sales.
Pass Fees On (Default):
Merchant and processing fees are added to the ticket price at checkout. The customer covers these costs, and you receive the full ticket amount.
Absorb Fees:
No extra fees are added at checkout. Merchant and processing fees are deducted from your payout instead.
Custom Fees:
Apply a custom fee to all POS orders by setting your own percentage.
When Custom Fees are enabled, you can configure the following:
- Fee Label: The name of the fee as it will appear during checkout next to the fee amount.
- Fee Percentage: The percentage that will be added to the order total.
- Apply to Cash Orders in Square Terminal: Choose whether the custom fee should apply to cash payments:
- Apply – The custom fee is added to cash orders.
- Do Not Apply – The custom fee is not added to cash orders.
Custom Fields #
This section lets you control which fields appear during POS checkout.
You can show or hide the following fields:
- First Name – Collect or hide the customer’s first name.
- Last Name – Collect or hide the customer’s last name.
- Email – Collect or hide the customer’s email address.
- Phone – Collect or hide the customer’s phone number.
- Coupon Code – Show or hide the field where discount codes can be entered.
Print Tickets (POS Receipt) #
This section controls which receipt printer will be used for POS ticket printing on the current device.
To print tickets for in-person POS sales, you first need to enable the POS Ticket Printer app from the App Marketplace and connect at least one supported printer to your event.
Default Printer #
Use the Default Printer dropdown to choose which connected printer should be used by this device.
The selected printer is saved for the current browser or device and will be remembered for future sessions. Tickets from all POS Box Office pages opened on this device will use the selected printer, regardless of which Square Terminal, Stand, or Reader processes the payment.
You can set a different default printer on each computer, tablet, or other device used for POS sales.
If you leave Select printer each time selected, no default printer will be assigned. Whenever you manually print tickets, you will be asked to choose which connected printer should receive them.
If you select a specific printer as the default, TicketsCandy will use that printer automatically whenever tickets are printed from this device. If Print Tickets Automatically is enabled in that printer’s settings, tickets will print automatically after a completed POS sale.
POS Users #
This section provides an informational reminder that you can create POS-specific users who only have access to the POS section of the dashboard. To manage POS users, visit: Account Users.
