In-Person ➔ Square Terminal

Easily sell tickets for your event in person using Square Terminal, an all-in-one credit card machine. Square Terminal allows you to accept payments via credit and debit cards, contactless (NFC) cards, Apple Pay, and Google Pay, and even print receipts for your customers, making it a powerful solution for walk-in sales.

How It Works #

To integrate Square Terminal with TicketsCandy for seamless ticket sales:

1. Connect Square Terminal to Your Event: Link your Square Terminal to your TicketsCandy event to synchronize transactions.
2. Open the Box Office Page: Access the dedicated Box Office page for the connected terminal.
3. Start a Ticket Sale: Begin a ticket order on the Box Office page.
4. Communicate with Square Terminal: During the payment step, the Box Office page communicates with Square Terminal to process the in-person payment.
5. Process the Payment: Once the payment is processed, Square Terminal sends confirmation back to the Box Office page, completing the order in TicketsCandy.
6. Unified Reporting: All sales – online and in-person – are logged within TicketsCandy, ensuring accurate reporting and alignment with event settings. These transactions are independent of Square’s internal product catalog.

Devices Needed #

• Click “Add Terminal”: Click on the “Add Terminal” button. You can add as many terminals as needed for your event.
• Enter Terminal Name: A pop-up window will appear. Enter a name for the terminal (for your reference) and click “Connect Terminal.”
• Enter Device Code into Square Terminal:
  • A new window will provide a unique device code.
  • Power on your Square Terminal.
  • On the welcome screen, click “Sign In” and then select “Use a Device Code.”
  • Enter the provided device code into the Terminal and click “Sign In” to complete the setup.
• Check Connection Status: Once connected, your Terminal will appear in the devices table with the following details:
  • Box Office Link: A unique link for the Terminal’s Box Office page.
  • Terminal Name: To help you differentiate between multiple Terminals.
  • Device Code: For reconnecting the Terminal if needed.
  • Connection Status:
    • Unpaired: Indicates the terminal was not successfully connected. Verify the device code and ensure the terminal has internet access, then try again.
    • Paired: Indicates successful connection.
  • Delete Icon: To disconnect and remove the Terminal from the list.

Accessing Your Box Office Page #

Once your Square Terminal is successfully paired:

• On your secondary device (smartphone, tablet, or laptop), open the Box Office link from the Terminal list.
• If using multiple Square Terminals, each will have a unique Box Office link to ensure accurate payment processing.