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With TicketsCandy, you can control the dates and time slots for each of your events. Each set of time slots is attached to a specific calendar. You can have as many calendars as you need to meet your scheduling needs.

To find your time slots and calendars, go to My Events > the event you want to edit time slots for > Time Slots.

Calendars 1


What Are Calendars?

Calendar is a container for your event’s time slots. Calendars give you the ability to create different time slots for different tickets. You can create a calendar and attach a set of time slots to it, then assign that calendar to a specific ticket.

For example, a museum may have a General Admission calendar with its recurring weekly time slots in it that is attached to their general admission ticket. However, if they are having a one-day special event, they don’t want it to have recurring weekly time slots. They will want it to have its own time slots specific for the day of the event. Therefore, they would create a Special Event calendar with the correct day and time slots in it to attach to their special event ticket.

Calendars 2


Create Calendar

To create a calendar, click on “Add Calendar” in the top right-hand corner of the “Time Slots” page.

A pop-up will appear asking you to enter the calendar name. Once you have entered the name, click “Ok.”

Your new calendar will appear on your “Time Slots” tab.


Delete Calendar

To delete a calendar, locate the name of the calendar you want to delete and select the red trash can to the right of it. A pop-up will appear asking “Are you sure? Calendar deletion is irreversible.” Select “Delete” and the calendar will be deleted from your “Time Slots” tab.


Switch Between Calendars

To switch between calendars, click on the name of the calendar you would like to switch to. This will show the calendar’s time slots.


Calendar Global Settings

At the top of the “Time Slots” page, there is a blue button that says, “Global Settings.” Global settings apply to all calendars you create.

By clicking on the button, a pop-up will appear allowing you to set your time slot intervals, appointment buffer, and checkout display options for all calendars.


Time Slot Intervals

Time Slot Intervals change what starting and end times are available to you when creating time slots for all calendars.

For example, with a one-hour time interval, you will have 6 pm, 7 pm, and 8 pm available for selection. With a 30-minute interval, you will have 6:30 pm, 7 pm, and 7:30 pm available for selection.

Calendars 3


Appointment Buffer

Appointment Buffer allows you to prevent appointments from getting booked too close to the current date and/or time. If you don’t want people booking 30 minutes before an appointment time slot, you can set an hour buffer.

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Hide Time Slot End Times

Under Checkout Display Options, if you select “Hide time slot end times,” customers won’t be able to see what time a time slot ends.

Calendars 5


Hide The Number Of Available Time Slots

If you select “Hide the number of available time slots,” customers won’t be able to see how many spaces are still available for a specific time slot when selecting their time slot at checkout.

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Be sure to click “Save” when you are done entering your “Global Settings.”


Calendar Local Settings

Each calendar has its own local settings that only apply to that calendar. You can edit a calendar’s local settings by clicking the “Settings” button to the right of the calendar name.

A pop-up will appear where you can edit the calendar name, date/time format, and time slot expiration.


Date/Time Format

Date/Time Format” has three options available to you. This is the section where you can control the date and time format of the booked event displayed on the tickets and order details.

So, if you want people to see only the date of the event with no start or end times, you will select “Date.” If you want them to see the date of the event and the start time, but not when the event ends, you will select “Date, Start Time.” If you want them to see the date, start time, and end time of the event on the ticket and within their order details, you will select “Date, Start Time, End Time.”

Calendars 7


Time Slot Expiration

Time Slot Expiration” allows you to decide whether the time slot will be blocked from being booked at the time it starts, or after it ends. If you select “At Start” people will not be able to book a time slot after its start time. If you select “At End” people will be able to book a time slot even during the middle of it, all the way up until it ends. This would allow people to book partial time slots.

For example, you have a 9am – 10am time slot. If you select “At Start” people can book that time slot up until 9am. If you select “At End” they can book the slot until 10am. So, they could book at 9:30am for a partial time slot.

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Be sure to click “Save” when you are done configuring your local calendar settings.


Assign Calendars to Tickets

To attach a calendar to a ticket, you can go to My Events > the event you want to edit > Tickets > and click “Edit” on the ticket you want to attach the calendar too.

At the bottom where it says “Calendar,” select the name of the calendar you created to attach it to the ticket. Then click “Save Ticket.” Now that ticket is attached to the new calendar.

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Having different calendars to attach to different ticket types gives you the freedom to have as many time slots and dates as you need for your various ticket types.