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Time Slots

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Time slots are specific times available for customers to book their appointments. By setting the number of spaces available per time slot, you can control attendee capacity, reduce long lines, and prevent overcrowding.

Each time slot is part of a calendar, and calendars can be connected to tickets, giving you the flexibility to assign different schedules to various ticket types.

Creating Time Slots #

To create time slots for a calendar:

  1. Select the calendar by clicking on its name from the Time Slots page.
  2. You can then create Recurring or Custom time slots for that calendar.

Recurring Time Slots #

  • Purpose: Best suited for events or businesses with regular weekly schedules, such as museums, zoos, exhibitions, and aquariums.
  • How It Works: Creating a time slot for a specific day (e.g., Monday) will repeat that time slot every Monday.

Add Recurring Time Slots #

Click “Add Time Slots” under the desired day of the week.

Choose slot type:

Single: Add one time slot or multiple slots one at a time.

  • Title (Optional): Enter a title for the time slot.
  • Start Time: Select the start time.
  • End Time: Select the end time.
  • Number of Spaces Per Slot: Define the maximum capacity for the time slot.
  • Click “Add” to create the slot.
  • All-Day Option: For all-day slots, select “All Day” for the start time.

Bulk: Add multiple slots in one action.

  • Title (Optional): Add a title for all generated slots.
  • Start Time: Set the start time for the first slot of the day.
  • End Time: Set the end time for the last slot of the day.
  • Time Between Slots: Specify the gap between slots (e.g., 5 minutes, 1 hour). Leave blank for continuous slots.
  • Default Interval: Adjust the default interval (e.g., 1-hour slots).
  • Number of Spaces Per Slot: Define the capacity for each generated slot.
  • Click “Add” to create the slots.

Edit Recurring Time Slots #

  • You can only adjust the number of spaces available per slot after creation.
  • Use the plus (+) or minus (-) buttons to increase or decrease capacity.
  • To change the time of a slot, delete it and create a new one.

Delete Recurring Time Slots #

  • Individual Slot: Click the red “X” next to the time slot to delete it.
  • Entire Day: Use the trash icon under the day of the week to delete all slots for that day

Custom Time Slots #

Custom Time Slots are specific time slots assigned to particular dates rather than recurring weekly schedules. They are ideal for creating schedules for holidays, special events, or overriding existing recurring time slots. You can also use custom time slots to disable bookings for certain dates or times.

Add Custom Time Slots #

  • Go to the “Custom Time Slots” tab on the Time Slots page.
  • Click “Add Date(s)” to begin.

Select the Calendar

  • Choose the calendar you want to attach the custom time slots to.

Choose Dates

  • Click the “Start Date” box and select the starting date from the pop-up calendar.
  • If there’s no specific end date, leave the “Optional End Date” field empty.
  • For one-day events, select the same date for both start and end dates.
  • For multi-day events, select the appropriate end date.

Add Time Slots

  • Select “Single Time Slot” or “Bulk Time Slots” and enter the time slots:
    • Single Time Slot: Add one time slot at a time.
    • Bulk Time Slots: Add multiple slots with intervals and a shared title.
  • These options work the same way as recurring time slots.

Save

  • Once all time slots are entered, click “Add” to finalize your entries.

Edit Custom Time Slots #

To modify custom time slots:

  1. Locate the slots you want to edit under the Custom Time Slots tab.
  2. You can make the following changes:
    • Change the calendar they’re assigned to.
    • Adjust dates or time slots.
    • Modify slot capacity.
    • Add new slots or remove existing ones.
  3. Click “Save Custom Time Slots” in the bottom left-hand corner to save your changes.

Delete Custom Time Slots #

To delete specific custom time slots:

  1. Find the time slots or date range you want to remove under the Custom Time Slots tab.
  2. Click the red “X” button on the right side to delete them.

Disable Appointments #

Disable for a Day or Range of Days #

  • Go to the “Custom Time Slots” tab and click “Add Dates.”
  • Select the calendar you want to apply this to.
  • Enter the Start Date and (optional) End Date.
  • Check the “Disable Appointments” box.
  • Click “Save Custom Time Slots” at the bottom of the page.

Disable Specific Time Slots Within a Day #

  • Go to Appointments > Select Day > Select Calendar.
  • Click “Disable Slot” next to the specific time slot you want to disable.
Updated on December 24, 2024