Smart Rules

How to Enable Smart Rules #

Smart Rules are available as an app in the App Marketplace. To enable it:

• Go to Add More Tools in the navigation menu of your Event Dashboard.
• Find the Smart Rules app in the App Marketplace and enable it.

Once enabled, the Smart Rules feature will be added to your dashboard for easy access.

 

Creating a Smart Rule #

To create a new Smart Rule:

• Navigate to the Smart Rules page in your TicketsCandy admin dashboard.
• Click the “Add Smart Rule” button.
• The rule setup page will open, allowing you to configure your custom pricing logic.

Each Smart Rule follows a simple IF → IS → THEN structure.

1. Rule Name #

• Enter a unique name to help you identify the rule.
• Example: “Weekend Price Increase,” “Bulk Discount,” or “POS Price Increase.”

2. Apply To (Ticket Selection) #

• Choose which ticket or tickets the rule should apply to.
• Only the selected tickets will be affected by the pricing adjustment.

3. IF Condition (Trigger Rule) #

Select the condition that will trigger the rule.

Available conditions include:

• Booking Day of the Week – Adjusts the ticket price based on the booking date selected by the customer.
• Ticket Quantity – Adjusts the ticket price based on how many tickets the customer adds to the cart.
• Sales Channel – Adjusts the ticket price based on whether the ticket is purchased online or through POS.

4. IS Condition (Specify Value) #

After selecting a condition, specify the value required for the rule to apply.

• For Booking Day of the Week, select one or more days of the week.
• For Ticket Quantity, enter the minimum ticket quantity required to trigger the rule.
• For Sales Channel, select:
  • Online – Purchases made through the public event checkout, including the event page and website widget.
  • POS – Purchases made through TicketsCandy POS.

5. THEN Condition (Price Adjustment Result) #

Choose how the ticket price should change when the rule is triggered.

Options include:

• Increase ticket price by – Enter an amount and choose either a fixed currency amount or a percentage.
• Decrease ticket price by – Enter an amount and choose either a fixed currency amount or a percentage.

Disable Rule (Optional) #

If you want to temporarily deactivate a rule without deleting it, enable the Disable Rule option.

Once all conditions are configured, click “Create Rule” to save the Smart Rule.

 

Available Rule Conditions #

Booking Day of the Week #

Adjust ticket prices based on the day the customer is booking tickets for.

• Choose one or more days of the week.
• The rule applies when the selected booking date falls on one of those days.
• Example: Increase ticket prices for weekend bookings or offer lower prices for weekday bookings.

Ticket Quantity #

Adjust ticket prices based on the number of selected tickets.

• Enter the minimum ticket quantity required for the rule to apply.
• Example: If the quantity is set to 5 with a 10% decrease, the ticket price will automatically decrease by 10% when the customer adds 5 or more tickets to the cart.

Sales Channel #

Adjust ticket prices based on where the ticket is being sold.

Choose one of the following sales channels:

• Online – Applies to purchases made through the public TicketsCandy checkout, including the event page and website widget.
• POS – Applies to purchases made through TicketsCandy POS.

This is useful when you want to offer different pricing online and at the door.

For example, if a ticket normally costs $20, you can create a rule:

If Sales Channel is Online → Decrease ticket price by $5

Customers purchasing online will pay $15, while customers purchasing through POS will continue to pay the regular $20 price.

 

Managing Smart Rules #

Smart Rules List #

Once created, all Smart Rules will appear in a table format within the dashboard.

• Checkbox – Select multiple rules for bulk deletion.
• Name – Displays the rule name.
• Type – Shows the type of the rule used, indicating the condition it applies to.
• Date Added – Indicates when the rule was created.
• Active Status – Displays “Yes” if active and “No” if disabled.
• Action Button – Provides options to edit or delete the rule.

Managing Rules #

• To create a new rule, click the “Add Smart Rule” button at the top-right corner of the page.
• To edit or delete a rule, use the Action button next to each entry.

 

Disabling a Smart Rule #

• If you need to pause a rule but don’t want to delete it, open the smart rule settings and use the Disable Rule option.
• A disabled rule will remain saved but will not apply until re-enabled.