We know how important it is to be able to allow more than one person access to your TicketsCandy dashboard. To do this safely, you can add and delete users with their own credentials from your account at any time.
Three Types of Users #
Our platform supports three types of users: Admin, Manager, POS Manager, and Custom Role.
Admin Role #
This role provides access to the entire account, including all sections such as events, orders, tools, and more. It’s ideal for users who need comprehensive control and oversight over the entire platform.
Manager Role #
Users with the Manager role are granted access specifically to the appointments calendar and the attendees list. This role is suited for those who focus on event organization and attendee management.
POS Manager Role #
The POS Manager role is tailored for handling the POS (Point of Sale) section of the Event Dashboard exclusively. It’s perfect for users who are primarily responsible for managing in-person ticket sales and transactions.
Custom Role #
The Custom Role allows you to create a user with access only to the events and event management panel sections you choose.
Custom Role #
The Custom Role option allows you to create a user with access only to the events, pages, and tools you choose. This gives you more control over what each team member can see and manage inside your TicketsCandy account.
This role is useful when you want to give a team member limited access without giving them full account permissions. For example, you can allow a staff member to manage only specific events, or only events connected to certain organizers, while also limiting which pages they can open inside those events.
When Custom Role is selected, the following permission categories will appear:
Event Access #
The Event Access setting controls which events this user can access.
You can choose from the following options:
All Events #
This gives the user access to all events created under your account.
Selected Events #
This allows you to choose specific events the user can access.
When this option is selected, a Select Events field will appear. Click inside the field to view the events on your account, then select the events you want this user to access.
Only the selected events will be visible to this user.
Selected Organizers #
This allows you to give the user access based on the organizer assigned to each event.
When this option is selected, a Select Organizers field will appear. Click inside the field to view the organizers created under your account, then select the organizers you want this user to access.
After an organizer is selected, the user will only see events connected to that organizer.
This option updates automatically. If you later add or remove organizers from an event, the user’s access will update based on those changes.
Page Permissions #
The Page Permissions setting controls which account-level and event-level pages the user can view and manage.
This section is split into two permission groups:
Account Settings #
This section includes pages from the main Organizer Dashboard. Check the pages you want the user to access.
Unchecked pages will remain hidden from the user.
Event Management #
This section includes pages from the Event Management Panel.
The permissions selected here apply only to the events the user has access to under the Event Access setting.
For example, if you give a user access to three selected events and only allow access to the Orders and Attendees pages, the user will only be able to open those three events and manage only the Orders and Attendees pages inside them.
Unchecked pages will not be accessible.
Add Users #
To add users to your account, you can click on the “Users” tab on the left-hand side of your Organizer Panel. This will show your current users’ names, emails, and roles.
To add a user, go to the top right-hand corner of the User tab and click “Add User.”
A pop-up will appear where you can enter their first and last name, email address, password, and role (Admin, Manager, POS Manager, and Custom).
Then click “Add User” on the bottom right of the pop-up to save your changes.
The new user will receive an email that they have been added to your account. The email will contain their login and password.
They will also appear in your Users tab below the account owner.
Edit Users #
To edit a user, go to the Users tab and find the name/email address of the user you would like to edit. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Edit.”
A pop-up will appear where you can change the user’s name, email address, password, role, and permissions. Then click “Save” on the bottom right of the pop-up to save your changes.
The user will receive an email notifying about the account changes.
Delete Users #
To delete a user, go to the Users tab and find the name/email address of the user you would like to delete. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Delete.”
A pop-up will appear on your screen asking: “Are you sure? Deleting a user is irreversible.” Select “Delete.”
If you make a mistake and delete the wrong user, you can always add them back by following the Add User steps above.
