We know how important it is to be able to allow more than one person access to your TicketsCandy dashboard. To do this safely, you can add and delete users with their own credentials from your account at any time.
Three Types of Users #
Our platform supports three types of users: Admin, Manager, POS Manager, and Custom Role.
Admin Role #
This role provides access to the entire account, including all sections such as events, orders, tools, and more. It’s ideal for users who need comprehensive control and oversight over the entire platform.
Manager Role #
Users with the Manager role are granted access specifically to the appointments calendar and the attendees list. This role is suited for those who focus on event organization and attendee management.
POS Manager Role #
The POS Manager role is tailored for handling the POS (Point of Sale) section of the Event Dashboard exclusively. It’s perfect for users who are primarily responsible for managing in-person ticket sales and transactions.
Custom Role #
The Custom Role allows you to create a user with access only to the sections you choose. This gives you full control over what pages and features each user can access.
When Custom Role is selected, two permission lists will appear:
- Account Settings – Contains pages from the Organizer Dashboard. Check the pages you want the user to access. Unchecked pages will remain hidden from the user.
- Event Management – Contains pages from the Event Management Panel. Check the pages you want the user to access. Unchecked pages will not be accessible.
This role is useful when you want to give team members access to only specific areas of the platform without granting full account permissions.
Add Users #
To add users to your account, you can click on the “Users” tab on the left-hand side of your Organizer Panel. This will show your current users’ names, emails, and roles.
To add a user, go to the top right-hand corner of the User tab and click “Add User.”
A pop-up will appear where you can enter their first and last name, email address, password, and role (Admin, Manager, or POS Manager). If Custom Role is selected, additional permission lists will appear, allowing you to choose which pages from the Organizer Dashboard and Event Management Panel the user will be able to access.”
Then click “Add User” on the bottom right of the pop-up to save your changes.
The new user will receive an email that they have been added to your account. The email will contain their login and password.
They will also appear in your Users tab below the account owner.
Edit Users #
To edit a user, go to the Users tab and find the name/email address of the user you would like to edit. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Edit.”
A pop-up will appear where you can change the user’s name, email address, password, role, and permissions. Then click “Save” on the bottom right of the pop-up to save your changes.
The user will receive an email notifying about the account changes.
Delete Users #
To delete a user, go to the Users tab and find the name/email address of the user you would like to delete. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Delete.”
A pop-up will appear on your screen asking: “Are you sure? Deleting a user is irreversible.” Select “Delete.”
If you make a mistake and delete the wrong user, you can always add them back by following the Add User steps above.
