We know how important it is to be able to allow more than one person access to your TicketsCandy dashboard. To do this safely, you can add and delete users with their own credentials from your account at any time.
Three Types of Users #
Our platform supports three types of users: Admin, Manager, and POS Manager.
- Admin Role: This role provides access to the entire account, including all sections such as events, orders, tools, and more. It’s ideal for users who need comprehensive control and oversight over the entire platform.
- Manager Role: Users with the Manager role are granted access specifically to the appointments calendar and the attendees list. This role is suited for those who focus on event organization and attendee management.
- POS Manager Role: The POS Manager role is tailored for handling the POS (Point of Sale) section of the Event Dashboard exclusively. It’s perfect for users who are primarily responsible for managing in-person ticket sales and transactions.
Add Users #
To add users to your account, you can click on the “Users” tab on the left-hand side of your Organizer Panel. This will show your current users’ names, emails, and roles.
To add a user, go to the top right-hand corner of the User tab and click “Add User.”
A pop-up will appear where you can enter their first and last name, email address, password, and role (Admin, Manager, or POS Manager). Then click “Add User” on the bottom right of the pop-up to save your changes.
The new user will receive an email that they have been added to your account. The email will contain their login and password.
They will also appear in your Users tab below the account owner.
Edit Users #
To edit a user, go to the Users tab and find the name/email address of the user you would like to edit. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Edit.”
A pop-up will appear where you can change the user’s name, email address, password, and role. Then click “Save” on the bottom right of the pop-up to save your changes.
The user will receive an email notifying about the account changes.
Delete Users #
To delete a user, go to the Users tab and find the name/email address of the user you would like to delete. On the right-hand side, click on the three dots. A small pop-up will appear where you can select either “Edit” or “Delete.” Click on “Delete.”
A pop-up will appear on your screen asking: “Are you sure? Deleting a user is irreversible.” Select “Delete.”
If you make a mistake and delete the wrong user, you can always add them back by following the Add User steps above.
