Digital Waiver

The Digital Waiver tool allows you to create custom agreements, consent forms, and waivers that customers must complete and sign before finalizing their ticket purchase. This feature is useful for event organizers who need legal acknowledgment or participation consent from attendees, such as for liability, safety, or behavioral policies.

 

How to Enable Digital Waiver #

Digital Waiver is available as an app in the App Marketplace. To enable it:

• Go to Add More Tools in the navigation menu of your Event Dashboard.
• Find the Digital Waiver app in the App Marketplace and enable it.

Once enabled, the Digital Waiver feature will be added to your dashboard for easy access.

 

Setting Up a Digital Waiver #

To configure a digital waiver, go to the Digital Waiver app in your event dashboard and fill out the following fields:

• Title: This is the heading of your waiver or agreement. It will be displayed to the customer during checkout and saved along with their signed waiver.
• Content: This is the body of the waiver. Use this area to describe the agreement in detail. It is displayed to customers in full before they are prompted to accept and sign.
• Enable Waiver for POS: This toggle lets you apply the waiver to in-person ticket sales processed through your connected POS devices (Square Stand, Terminal, etc.).

 

Custom Fields #

You can collect additional information by adding Custom Fields to your waiver. These are form elements that attendees must fill in or select from.

Adding Custom Fields #

To add a custom field, click Add Field in the Add Custom Fields section. Then, choose your preferred settings on the new field configuration page.

• Field Name: The label or question that will appear to the customer (e.g., “Full Name” or “Select Your Age Group”).
• Field Type: Choose how customers will interact with the field
  • Single Line Text: Allows open-ended text input.
  • Drop-Down: A single-select dropdown list of choices.
  • Multiple Choice Selector: Lets attendees select multiple options.
  • Single Choice Selector: Similar to radio buttons; all options are shown at once.
  • Date Selector – Provides a calendar tool to choose a date.

Additional options:

• Required: Makes this field mandatory to complete.
• Disable Field: Temporarily hides the field without deleting it.

Click Create Field when you’re done.

Managing Custom Fields #

All created fields will appear in a table with the following information:

• Field Name: The label seen by the customer.
• Field Type: Input type (text, dropdown, etc.).
• Date Added: When the field was created.
• Active: Indicates if the field is currently shown (Yes/No).
• Required: Whether completion is mandatory (Yes/No).
• Actions Button: Options to Edit or Delete the field.

 

Customer Signature #

Each waiver always ends with a mandatory digital signature field, which cannot be disabled. Customers must sign here to complete the waiver, regardless of any additional fields you’ve added.

 

Viewing Signed Waivers #

Signed waivers are stored with each customer’s order. To access a waiver:

1. Go to the Orders page in your dashboard.
2. Open the specific order.
3. Scroll to the Waiver section.

You’ll see:

• The waiver title
• The date signed
• An action button with the Print Waiver option

Clicking “Print Waiver” will open a full printable version that includes:

• The waiver title and content
• Any custom field responses
• The customer’s digital signature
• The date it was signed

Note: Once a waiver is signed, it is stored in its original form. Any updates you make to the waiver later will not alter past signed versions.