I added a booking calendar and time slots to my event, but I don’t see them on my public page.

When a booking calendar is enabled, where the calendar appears during checkout depends on the Booking Flow selected for your event.

TicketsCandy offers two booking flows:

Date & Time First #

With Date & Time First, customers see the booking calendar at the beginning of the checkout process.

The checkout flow works as follows:

1. The customer selects a date and time.
2. The customer chooses the ticket(s) available for that booking.
3. The customer enters their contact information.
4. The customer completes payment or submits their order.

If your event uses this booking flow, your available dates and time slots should appear right away when the customer starts the booking process.

This option is best for events that use one booking calendar and have the same ticket options available across the scheduled dates and times.

Tickets First, Date & Time After #

With Tickets First, Date & Time After, the booking calendar does not appear on the first step of the public event page.

Instead, the checkout flow works as follows:

1. The customer selects their ticket(s).
2. The customer enters their contact information.
3. The customer selects a date and time from the booking calendar.
4. The customer completes payment or submits their order.

This flow is designed for more advanced booking setups where different ticket types can use different calendars.

For example, you may have a General Admission ticket connected to a calendar with weekday availability and a VIP ticket connected to a separate calendar with weekend availability.

By having customers select their tickets first, TicketsCandy knows which calendar applies to each selected ticket and can then display the correct dates and time slots on the booking step.

If calendars were shown first in this type of setup, customers could see multiple calendars before knowing which one applies to the ticket they want. Showing the calendar after ticket selection keeps the process clearer while giving event organizers more control over different ticket schedules.

So, if you have created time slots but do not see them at the beginning of checkout, check the Booking Flow selected for your event. If Tickets First, Date & Time After is selected, this is expected, and the calendar will appear later in the checkout process after the customer selects their tickets and enters their information.