FAQs
Why Some Fee Settings Are Not Available for My Event: Staying Compliant with Pricing Transparency Laws
Last Updated: July 9, 2024At TicketsCandy, we pride ourselves on making event management and ticket sales as seamless and transparent as possible. Part of this commitment means ensuring that we and our event organizers comply with all relevant laws and regulations, especially those that impact how we display prices to ticket buyers. Understanding Pricing Transparency Laws Several states, including...
How can I manage and report sales tax for my event through TicketsCandy?
Last Updated: May 6, 2024TicketsCandy Tax Reporting TicketsCandy enables event organizers to configure tax settings based on their specific requirements. This means you, as an organizer, can set up tax rates that will be applied to ticket sales, and these taxes are collected during the transaction process. However, it is the responsibility of the organizer to remit any collected...
Is There an Android App to Scan Tickets?
Last Updated: December 10, 2022Our Android ticket scanner app is currently under development. Meanwhile, please use this 3rd party app to scan tickets on Android devices: https://help.ticketscandy.com/wp-content/uploads/Event-Tickets-Plus_1.2.6.apk How to Install an APK File on Android Open the Settings app on your Android device. In the Settings menu, tap Apps. Tap Special app access (or Advanced > Special app access)....
Do You Support Reserved Seating?
Last Updated: November 22, 2022Reserved seating TicketsCandy is currently in the process of developing a reserved seating functionality. We hope to introduce this feature to you soon, but for now, we do not have this option. We apologize for the inconvenience and hope you consider us as a ticketing option in the future for your reserved seating events.
Do You Resell Tickets?
Last Updated: November 22, 2022Ticketing and booking solution for venues The TicketsCandy platform does not support the resale of tickets. At this moment we only provide solutions for venues to sell tickets to their events.
Is There a Way To Get a Report Of How Many Redeemed Tickets We Have?
Last Updated: November 22, 2022To see how many redeemed tickets you have you will need to go to the Attendees tab within your event panel. Export Attendees Once in the tab, in the top left corner under “+Invite Attendee” there is an “Export” button. Click this button to automatically download a list of all tickets and their status (checked...
How Do I Remove The Calendar (Select Date Option) At Checkout?
Last Updated: November 22, 2022This setting is configured during the event creation process. When creating an event, after you enter the event name, you are asked “Do you need to use booking dates and time slots?” If you select Yes, your event will need to be connected to specific time slots, and an appointment calendar will appear at checkout....
How Do I Find A Link To My Tickets?
Last Updated: November 22, 2022Through TicketsCandy, you can embed a widget code into an existing website or share a link that leads directly to your tickets. We are currently working on developing Event Pages for you to share with people that contain your event information including text, images, and of course your tickets. However, these pages are still under...
How Do I Add The Ticketing Widget To My Website?
Last Updated: August 12, 2022Start selling tickets from any website by integrating our ticketing widget directly into your site’s page. Below are instructions on how to add the ticketing widget to different website builders. Wix 1. Click Add on the left side of the website Editor. 2. Click Embed Code and select Embed HTML. 3. Add your...
Why You May See a 1-Cent Difference When Passing Fees to Buyers in Ireland
Last Updated: November 13, 2024If you’re an event organizer in Ireland using the “Pass Fees On” option, you may notice a small difference of 1 cent, either more or less, on some transactions. This can happen even though the buyer is supposed to cover all Square fees. Here’s why these tiny mismatches occur and why they’re a normal part...