FAQs
TicketsCandy Fees & Payment Processing
Last Updated: October 21, 2026TicketsCandy is built to keep ticketing costs low for event organizers and their customers. Our standard TicketsCandy fee is 0.9% in the United States and Canada, and TicketsCandy is free in all other supported countries. Electronic payments made through TicketsCandy are processed by Square, our exclusive payment processing partner. TicketsCandy does not hold your ticket...
All Inclusive Pricing in TicketsCandy
Last Updated: October 21, 2026TicketsCandy includes mandatory buyer fees in the prices customers see before checkout. This applies across all supported countries and to online sales and POS. When applicable tax is included in the displayed price, buyers can also see its amount beside the price. You still control whether to pass fees to buyers, set a custom fee,...
Why Are Gift Cards Not Showing Up at Checkout?
Last Updated: November 6, 2026If you’ve enabled the Gift Cards app but the gift card payment option isn’t appearing during checkout, your Square connection may need to be updated. This can happen if you connected your Square account to TicketsCandy before the Gift Cards app was released. Your original connection may not have the permissions needed to accept and...
Booking Calendar and Booking Flow Explained
Last Updated: July 3, 2026Enable/Disable Booking Calendar When creating or editing an event, you can choose whether your event should use a booking calendar. By default, the booking calendar is disabled. When the booking calendar is disabled, the event works as a standard one-time event with one start date and time, and one end date and time. When the...
Why Are My TicketsCandy Sales Shown as “Uncategorized” in Square?
Last Updated: September 5, 2026When you sell tickets through TicketsCandy using Square, your sales can appear in Square reports such as Item Sales. Square will usually show the item name passed from TicketsCandy, such as: General Admission VIP Ticket Weekend Pass Donation T-Shirt However, in Square’s Category Sales report, these sales may appear under Uncategorized. This is expected behavior....
I added a booking calendar and time slots to my event, but I don’t see them on my public page.
Last Updated: August 26, 2026When a booking calendar is enabled, where the calendar appears during checkout depends on the Booking Flow selected for your event. TicketsCandy offers two booking flows: Date & Time First With Date & Time First, customers see the booking calendar at the beginning of the checkout process. The checkout flow works as follows: The customer...
Square says the online processing fee is 3.3% + 30¢, but your website says it’s 2.9% + 30¢. Why?
Last Updated: August 30, 2026Square recently updated their pricing structure in US and now offers multiple subscription plans with different processing rates. Current Square online processing rates are: Square Free – $0/month Online processing fee: 3.3% + 30¢ Square Plus – $49/month Online processing fee: 2.9% + 30¢ Square Premium – $149/month Online processing fee: 2.9% + 30¢ If...
Can I publish my event without connecting a merchant account?
Last Updated: May 17, 2026No, a connected merchant account is required before an event can be published and made visible to the public. If you are selling paid tickets, the merchant account is needed to process customer payments and deposits. However, even if your event only offers free tickets and no payments are collected, a merchant account is still...
How can I have each ticket show a different attendee name?
Last Updated: April 24, 2026By default, all tickets in one order use the purchaser’s name. This means if someone buys multiple tickets, the same name will appear on all of them. If you want each ticket to have its own attendee name, you can collect that information during checkout using Custom Questions. Here’s how to set it up: Log...
Why are fees added to cash payments on Square Stand and Square Terminal?
Last Updated: October 21, 2026If Pass Fees On or Custom Fees is selected in your TicketsCandy POS settings, the fees you choose to charge customers apply to all POS orders, including cash payments on Square Stand and Square Terminal. Pass Fees On: The automatically calculated fee remains included in the order, regardless of how the customer pays. Custom Fees:...