FAQs
TicketsCandy Fees & Payment Processing
Last Updated: August 30, 2026TicketsCandy is built to keep ticketing costs as low as possible for both event organizers and their customers. Unlike many ticketing platforms that charge large service fees, our standard TicketsCandy fee is only 0.9% in the United States and Canada, and TicketsCandy is free in all other supported countries. All payments made through TicketsCandy are...
Booking Calendar and Booking Flow Explained
Last Updated: July 3, 2026Enable/Disable Booking Calendar When creating or editing an event, you can choose whether your event should use a booking calendar. By default, the booking calendar is disabled. When the booking calendar is disabled, the event works as a standard one-time event with one start date and time, and one end date and time. When the...
Why Are My TicketsCandy Sales Shown as “Uncategorized” in Square?
Last Updated: September 5, 2026When you sell tickets through TicketsCandy using Square, your sales can appear in Square reports such as Item Sales. Square will usually show the item name passed from TicketsCandy, such as: General Admission VIP Ticket Weekend Pass Donation T-Shirt However, in Square’s Category Sales report, these sales may appear under Uncategorized. This is expected behavior....
I added a booking calendar and time slots to my event, but I don’t see them on my public page.
Last Updated: August 26, 2026When a booking calendar is enabled, where the calendar appears during checkout depends on the Booking Flow selected for your event. TicketsCandy offers two booking flows: Date & Time First With Date & Time First, customers see the booking calendar at the beginning of the checkout process. The checkout flow works as follows: The customer...
Square says the online processing fee is 3.3% + 30¢, but your website says it’s 2.9% + 30¢. Why?
Last Updated: August 30, 2026Square recently updated their pricing structure in US and now offers multiple subscription plans with different processing rates. Current Square online processing rates are: Square Free – $0/month Online processing fee: 3.3% + 30¢ Square Plus – $49/month Online processing fee: 2.9% + 30¢ Square Premium – $149/month Online processing fee: 2.9% + 30¢ If...
Can I publish my event without connecting a merchant account?
Last Updated: May 17, 2026No, a connected merchant account is required before an event can be published and made visible to the public. If you are selling paid tickets, the merchant account is needed to process customer payments and deposits. However, even if your event only offers free tickets and no payments are collected, a merchant account is still...
How can I have each ticket show a different attendee name?
Last Updated: April 24, 2026By default, all tickets in one order use the purchaser’s name. This means if someone buys multiple tickets, the same name will appear on all of them. If you want each ticket to have its own attendee name, you can collect that information during checkout using Custom Questions. Here’s how to set it up: Log...
Why are fees added to cash payments on Square Stand, and how can I avoid them?
Last Updated: September 22, 2025If you have Pass Fees On selected in your POS settings, our system adds fees to cover Square’s credit card processing costs. TicketsCandy does not charge fees on Square Stand orders. However, with Square Stand, the payment method (card or cash) is chosen after the order is sent to Square. This means our system cannot...
How can I create a pass for multiple events happening throughout the year?
Last Updated: September 8, 2025To create a single pass that grants access to multiple events, follow these steps: Create a “System Event” In TicketsCandy, create a new event that will act as the central event to manage the pass. This will be the event where the pass is hosted, even if you are running multiple separate events. Create a...
Why are my booking time slots greyed out (unavailable) for today even though they haven’t ended yet?
Last Updated: September 1, 2025If your time slots appear unavailable before they should, check the following: 1. Verify the Time Zone If a time zone is not configured, the system defaults to UTC (0), which can cause slots to appear locked. To fix this: Go to your event dashboard. Navigate to Event Settings > General. Under Timezone, select your...