FAQs
Why some fee settings are not available for my event: staying compliant with pricing transparency laws
Last Updated: August 21, 2025At TicketsCandy, we pride ourselves on making event management and ticket sales as seamless and transparent as possible. Part of this commitment means ensuring that we and our event organizers comply with all relevant laws and regulations, especially those that impact how we display prices to ticket buyers. Understanding Pricing Transparency Laws Several states, including...
How can I manage and report sales tax for my event through TicketsCandy?
Last Updated: May 6, 2024TicketsCandy Tax Reporting TicketsCandy enables event organizers to configure tax settings based on their specific requirements. This means you, as an organizer, can set up tax rates that will be applied to ticket sales, and these taxes are collected during the transaction process. However, it is the responsibility of the organizer to remit any collected...
Do you support reserved seating?
Last Updated: August 21, 2025TicketsCandy is currently in the process of developing a reserved seating functionality. We hope to introduce this feature to you soon, but for now, we do not have this option. We apologize for the inconvenience and hope you consider us as a ticketing option in the future for your reserved seating events.
Do you resell tickets?
Last Updated: August 21, 2025The TicketsCandy platform does not support the resale of tickets. At this moment we only provide solutions for venues to sell tickets to their events.
Is there a way to get a report of how many redeemed tickets we have?
Last Updated: August 21, 2025You can view real-time check-in status directly from your TicketsCandy event dashboard or export a full report of attendees. Method 1: Viewing Redeemed Tickets in the Attendees Tab Log into your TicketsCandy account and navigate to your Event Dashboard. Click on the Attendees tab. In the Attendees list, you will see the Status of each...
How do I remove the calendar (select date option) at checkout?
Last Updated: August 21, 2025The booking calendar at checkout allows attendees to select a specific date and time for their tickets. However, not all events require this feature. You can disable the calendar during the event creation process or remove it after the event has already been set up. Option 1: Disabling the Calendar During Event Creation When creating...
How do I find a link to sell my tickets?
Last Updated: August 21, 2025TicketsCandy offers two ways to sell your event tickets: Hosted Event Page – A ready-to-use event page with a unique link. Embedded Ticketing Widget – Integrate ticket sales directly into your existing website. Option 1: Selling Tickets via a Hosted Event Page A hosted event page is automatically created for each event, allowing you to...
How do I add the ticketing widget to my website?
Last Updated: August 21, 2025Start selling tickets from any website by integrating our ticketing widget directly into your site’s page. Below are instructions on how to add the ticketing widget to different website builders. Wix 1. Click Add on the left side of the website Editor. 2. Click Embed Code and select Embed HTML. 3. Add your...
Why you may see a 1-cent difference when passing fees to buyers in Ireland
Last Updated: August 21, 2025If you’re an event organizer in Ireland using the “Pass Fees On” option, you may notice a small difference of 1 cent, either more or less, on some transactions. This can happen even though the buyer is supposed to cover all Square fees. Here’s why these tiny mismatches occur and why they’re a normal part...
Set Up Your First Event With Basic Settings
Last Updated: March 3, 2025Congratulations! You have created your TicketsCandy account and are now ready to set up your first event. We have created a step-by-step guide for a basic event setup to help you get familiar with our different tools and options. Step 1: Create an Event On the left-hand side of your Organizer Dashboard, there...