FAQs
Are there any fees if I do cash sales on POS?
Last Updated: August 28, 2025There are no fees from TicketsCandy on cash POS payments. There are also no Square processing fees on cash transactions since Square does not process the funds. Processing fees only apply when you accept credit or debit card payments.
How can I make multiple tickets share the same stock inventory (capacity)?
Last Updated: February 6, 2026You can do this by using the Shared Capacity feature. It lets several ticket types pull from one common stock number. Here’s how to set it up: Open your event dashboard. Go to Event Settings → General. Turn on the Shared Capacity for Event Tickets option. Enter the total number of tickets you want to...
How do I create an early bird ticket?
Last Updated: August 19, 2025To set up early bird pricing: Create a separate ticket with the discounted early bird price. In the ticket settings, set the End Sale On for when the early bird ticket should expire. After that date, it will automatically disappear. Create your regular ticket at the standard price. Set a Start Sale On for the regular...
I did not receive payments for my event ticket sales. What should I do?
Last Updated: March 13, 2025All payments from your event sales are processed by Square and are first collected in your Square account. Square typically deposits funds into your linked bank account daily. If you haven’t received your payment yet, it’s likely that your bank account is not yet connected to Square, meaning your balance is currently sitting in your...
I cannot find my event sales information and funds in Square. Where can I see them?
Last Updated: March 18, 2025Here’s how to locate your sales and funds in Square: Check Your Transactions in Square Log into your Square account and go to the Transactions page. Adjust the date filter to cover the full period when sales were made (for example This Year or Last Year). Ensure all filters (e.g., payment methods, location) are set...
Why some fee settings are not available for my event: staying compliant with pricing transparency laws
Last Updated: August 21, 2025At TicketsCandy, we pride ourselves on making event management and ticket sales as seamless and transparent as possible. Part of this commitment means ensuring that we and our event organizers comply with all relevant laws and regulations, especially those that impact how we display prices to ticket buyers. Understanding Pricing Transparency Laws Several states, including...
How can I manage and report sales tax for my event through TicketsCandy?
Last Updated: May 6, 2024TicketsCandy Tax Reporting TicketsCandy enables event organizers to configure tax settings based on their specific requirements. This means you, as an organizer, can set up tax rates that will be applied to ticket sales, and these taxes are collected during the transaction process. However, it is the responsibility of the organizer to remit any collected...
Do you support reserved seating?
Last Updated: August 21, 2025TicketsCandy is currently in the process of developing a reserved seating functionality. We hope to introduce this feature to you soon, but for now, we do not have this option. We apologize for the inconvenience and hope you consider us as a ticketing option in the future for your reserved seating events.
Do you resell tickets?
Last Updated: August 21, 2025The TicketsCandy platform does not support the resale of tickets. At this moment we only provide solutions for venues to sell tickets to their events.
Is there a way to get a report of how many redeemed tickets we have?
Last Updated: August 21, 2025You can view real-time check-in status directly from your TicketsCandy event dashboard or export a full report of attendees. Method 1: Viewing Redeemed Tickets in the Attendees Tab Log into your TicketsCandy account and navigate to your Event Dashboard. Click on the Attendees tab. In the Attendees list, you will see the Status of each...