FAQs
How can I create a pass for multiple events happening throughout the year?
Last Updated: September 8, 2025To create a single pass that grants access to multiple events, follow these steps: Create a “System Event” In TicketsCandy, create a new event that will act as the central event to manage the pass. This will be the event where the pass is hosted, even if you are running multiple separate events. Create a...
Why are my booking time slots greyed out (unavailable) for today even though they haven’t ended yet?
Last Updated: September 1, 2025If your time slots appear unavailable before they should, check the following: 1. Verify the Time Zone If a time zone is not configured, the system defaults to UTC (0), which can cause slots to appear locked. To fix this: Go to your event dashboard. Navigate to Event Settings > General. Under Timezone, select your...
Why is Apple Pay not showing up in the ticketing widget on my website?
Last Updated: September 8, 2026When you connect your Square account to TicketsCandy, Apple Pay is available as one of the supported payment methods. However, Apple Pay is only available when customers purchase tickets through your hosted TicketsCandy event page. It is not available when the TicketsCandy checkout is embedded into your own website using the Website Widget. This is...
Will tracking links work for a widget embedded on my own website?
Last Updated: September 1, 2025No, the Tracking Links app only works with our hosted event pages, since that’s where the tracking scripts run. When you create a tracking link, it points directly to your event page. Unfortunately, it will not track sales through an embedded widget on another website.
What should be the dimensions of the main event image?
Last Updated: October 20, 2026The recommended size for the event featured image is 1300px x 490px. This ensures the image displays properly without being cropped. You can upload the featured image in your event dashboard under Sell Online > Event Page.
Are there any fees if I do cash sales on POS?
Last Updated: October 21, 2026TicketsCandy does not charge fees on cash POS payments, and Square does not charge processing fees, because the money passes directly from the customer to you. However, if you choose to pass fees on to customers or add your own custom fee, those fees still apply to cash orders. These are sometimes called buyer fees,...
How can I make multiple tickets share the same stock inventory (capacity)?
Last Updated: February 6, 2026You can do this by using the Shared Capacity feature. It lets several ticket types pull from one common stock number. Here’s how to set it up: Open your event dashboard. Go to Event Settings → General. Turn on the Shared Capacity for Event Tickets option. Enter the total number of tickets you want to...
How do I create an early bird ticket?
Last Updated: August 19, 2025To set up early bird pricing: Create a separate ticket with the discounted early bird price. In the ticket settings, set the End Sale On for when the early bird ticket should expire. After that date, it will automatically disappear. Create your regular ticket at the standard price. Set a Start Sale On for the regular...
I did not receive payments for my event ticket sales. What should I do?
Last Updated: March 13, 2025All payments from your event sales are processed by Square and are first collected in your Square account. Square typically deposits funds into your linked bank account daily. If you haven’t received your payment yet, it’s likely that your bank account is not yet connected to Square, meaning your balance is currently sitting in your...
I cannot find my event sales information and funds in Square. Where can I see them?
Last Updated: March 18, 2025Here’s how to locate your sales and funds in Square: Check Your Transactions in Square Log into your Square account and go to the Transactions page. Adjust the date filter to cover the full period when sales were made (for example This Year or Last Year). Ensure all filters (e.g., payment methods, location) are set...