The Gift Cards app allows customers to redeem Square gift cards when purchasing tickets and other items through your event checkout. Customers can pay for their entire order with a gift card or combine a gift card with a credit card.
You can also promote gift card sales by displaying a customizable banner on your event page that links directly to your Square gift card store.
How Gift Cards Work #
When the Gift Cards app is enabled, Gift Card becomes an available payment method during online checkout.
Customers can use their Square gift cards to pay for purchases in two ways:
- Full Payment: If the gift card balance covers the entire order, the full amount is deducted from the gift card. Any unused balance remains available for future purchases.
- Partial Payment: If the gift card balance is insufficient, the available balance is applied to the order. The customer can then pay the remaining amount using a credit or debit card.
For example, if a customer purchases $100 worth of tickets and has a $60 gift card, they can apply the $60 gift card balance and pay the remaining $40 with a credit card.
The order will contain two separate payments, one for the gift card and another for the credit card.
Important: Gift cards must be issued through the Square account connected to your TicketsCandy account.
How to Enable Gift Cards #
Gift Cards is available as an app in the App Marketplace. To enable it:
- Go to Add More Tools in the navigation menu of your Event Dashboard.
- Find the Gift Cards app in the App Marketplace and enable it.
Once enabled, the Gift Cards feature will be added to your dashboard for easy access.
The Gift Card payment option will also become available automatically during online checkout. No additional configuration is required to accept gift card payments.
Where Gift Cards Work #
Gift card availability depends on how customers purchase their tickets.
Online Checkout #
Gift cards are supported for online purchases made through:
- Event Page: Customers can redeem gift cards directly on your TicketsCandy event page.
- Website Widget: Customers can also redeem gift cards through the TicketsCandy checkout widget embedded on your website.
Both options support full and partial gift card payments, including payments split between a gift card and a credit card.
Square Stand #
Gift cards can also be accepted through the native Square Point of Sale app when using Square Stand.
However, gift card acceptance on Square Stand is managed directly through Square and is not controlled by the TicketsCandy Gift Cards app.
To accept gift cards on Square Stand, make sure gift card payments are enabled in your Square POS settings.
Enabling or disabling the TicketsCandy Gift Cards app does not affect gift card availability in the native Square POS app.
Square Terminal #
Gift card payments are currently not supported through Square Terminal integration.
Gift Card Settings #
To configure the Gift Cards app, open your Event Dashboard and select Gift Cards from the navigation menu.
The settings page allows you to promote gift card sales directly from your event page.
Sell Gift Cards #
Enable Sell Gift Cards to display a promotional banner on your event page where customers can purchase Square gift cards.
Before enabling this option, you must set up your Square gift card store and enable online gift card sales in your Square account.
Once enabled, the following settings become available:
- Gift Card Store URL (Required): Enter the link to your Square gift card store. Customers will be redirected to this URL when they click the banner on your event page.
- Banner Title (Required): Enter the title displayed on your gift card banner. For example, Buy a Gift Card.
- Banner Description (Optional): Add a short description below the banner title. For example, Give the gift of a great experience with a gift card.
- Banner Icon (Optional): Select an icon to display on your banner. You can change the icon or click Clear to remove it.
When Sell Gift Cards is disabled, the promotional banner is hidden from your event page.
Note: Disabling this setting does not affect gift card payments during checkout. Customers can continue redeeming Square gift cards as long as the Gift Cards app remains enabled.
How the Gift Card Banner Works #
When Sell Gift Cards is enabled, the promotional banner appears on your event page using the title, description, and icon you selected.
Customers can click the banner to visit your Square gift card store and purchase a gift card.
Gift cards purchased through Square can later be redeemed during checkout on your TicketsCandy event page or website widget.
Important: Disabling Sell Gift Cards only removes the promotional banner from your event page. It does not disable gift card payments during checkout. To stop accepting gift cards online, you must disable the Gift Cards app.
Gift Card Refunds #
Orders paid with gift cards can be refunded through TicketsCandy, just like orders paid with credit cards.
Refunds can be issued for the full payment amount or a partial amount.
How to Refund a Gift Card Payment #
- Open your Event Dashboard and navigate to Orders.
- Find the order you want to refund.
- Open Order Details and click the Actions button.
- Select Refund.
- Enter the amount you want to refund.
- Click Confirm Order Refund to process the refund.
The refunded amount will be returned to the original Square gift card.
Refunding Orders Paid with Multiple Payment Methods #
If a customer paid using both a gift card and a credit card, each payment method will appear separately in the refund window.
You can refund each payment method individually:
- Gift Card: Issue a full or partial refund to the original gift card, up to the amount paid with that gift card.
- Credit Card: Issue a full or partial refund to the original credit card, up to the amount paid with that card.
For example, if an order totals $100 and the customer paid $60 with a gift card and $40 with a credit card, you can:
- Refund the full $60 to the gift card and $40 to the credit card.
- Refund only the gift card payment.
- Refund only the credit card payment.
- Issue partial refunds to either or both payment methods.
Each refund is processed separately and returned to the original payment method.
Important: Refunding an order does not automatically cancel its tickets or other purchased items. To cancel items, open Order Details and cancel each item individually.
For more information, see our Orders knowledge base article.
