Event Settings: Payments

Each event in TicketsCandy has its own payment settings that allow you to control how taxes, fees, and payment options are handled during checkout.

To access these settings:

1. Open your Event Dashboard.
2. Click Event Settings in the navigation menu.
3. Select Payments.

The Payments page allows you to configure taxes, decide how processing and service fees are handled, and enable additional payment options for your event.

These settings apply to your event’s online checkout, including Pay at the Door bookings. In-person sales have separate fee and tax settings under Sell In-Person > POS Settings. Review both if you sell online and in person.

 

Taxes #

Use the Taxes section to configure whether you collect tax, which items and fees are taxed, and where the tax appears in customer-facing prices.

Charge Tax #

Turn on Charge Tax if you need to collect tax on your event’s sales. Then configure the rate, taxable items, fee treatment, and price display described below.

If tax does not apply to your sales, leave this setting off.

Tax Rate (%) #

Enter the percentage that applies to your sales. For example, enter 10 for a 10% tax rate.

Use the rate confirmed for your event and the items you sell. Do not use a rate from an example without checking whether it applies to you.

Taxable items #

Select the groups of items that should be taxed:

• Tickets: Includes regular tickets, seated tickets, addons, passes, bundles, donations, and similar items.
• Products: Includes products sold through your event.

You can select Tickets, Products, or both. All items within each group follow that group’s setting. Passes, bundles, and donations do not have separate tax settings here.

Tax on buyer fees #

This setting controls whether tax also applies to the fees you charge customers through Pass Fees On or Custom Fees. These are called buyer fees because the customer pays them in addition to the underlying ticket or product price.

Choose one option:

• Charge tax on buyer fees: Apply tax to the selected item prices and their associated passed-on or custom fees.
• Do not charge tax on buyer fees: Apply tax to the selected item prices, excluding those fees.

This setting follows your Taxable items selection. For example, if only Tickets is selected, choosing Charge tax on buyer fees also taxes the fees associated with tickets. It does not make products or their fees taxable.

For Pass Fees On, the fees charged to customers include the applicable TicketsCandy component and the amount calculated to cover Square processing. For Custom Fees, the setting applies to the custom fee you configured.

With Absorb Fees, no separate fee is charged to the customer, so this setting has no effect.

Example: For a $20 ticket with a $2 custom fee and a 10% tax rate:

• Charge tax on buyer fees: Tax is calculated on $22, resulting in $2.20 tax.
• Do not charge tax on buyer fees: Tax is calculated on $20, resulting in $2.00 tax.

These amounts are examples only.

Price display #

Choose where customers see the configured tax:

• Include tax in displayed prices: Applicable tax is included in the ticket and product prices shown before checkout. The description beside the price shows the exact included tax amount, and the Order Summary provides the breakdown.
• Show tax only in the order summary: Displayed prices include any passed-on or custom fees but exclude tax. Applicable tax appears in the Order Summary before the purchase is completed.

Changing Price display does not change the tax amount or the final order total. When tax is included in displayed prices, the tax line in the Order Summary explains the included amount. It does not charge it again.

For example, if a ticket costs $20, has a $2 custom fee, and incurs $2.20 tax:

Price display option	Displayed price	Final order total
Include tax in displayed prices	$24.20	$24.20
Show tax only in the order summary	$22.00	$24.20

When both the fee and tax are included, the price description would read (incl. $2.00 fee & $2.20 tax). The applicable tax name, such as VAT or GST, is used where appropriate.

This setting controls how the calculated tax is displayed. It does not extract tax from the base ticket or product price you entered.

Choosing the correct tax settings #

Some countries and regions require applicable tax to be included in advertised prices. Choose Show tax only in the order summary only when your local rules allow it.

Consult a qualified local accountant or tax adviser to confirm your rate, taxable items, treatment of passed-on or custom fees, and price-display requirements.

TicketsCandy calculates tax using your settings. You remain responsible for any required registration, accurate collection, reporting, filing, and payment of taxes.

 

Fees #

The Fees section controls whether you cover applicable TicketsCandy and Square costs yourself or charge customers a fee to help cover them.

Select one option:

• Pass Fees On
• Absorb Fees
• Custom Fees

These options do not work together. Your selection applies across the event’s online checkout, regardless of the payment method chosen.

Any passed-on or custom fee charged to customers is included in the displayed price before checkout. All-inclusive fee display applies across TicketsCandy. Whether tax is also included depends on your Price display setting and applicable requirements.

Pass Fees On #

This option is enabled by default where available.

Choose Pass Fees On to have TicketsCandy automatically calculate the fee charged to customers using the applicable TicketsCandy and standard Square processing rates.

The calculated fee is included in the displayed ticket or product price. The calculation accounts for percentage-based fees, any fixed processing charge, and processing costs on the amounts collected for fees and tax.

The goal is to cover the standard costs used by the calculator so you keep your base ticket revenue after those costs are deducted.

However, the fee charged to customers does not change with their payment method. If they choose a method with a higher processing cost, such as Afterpay or Clearpay, you cover the difference.

Multi-item savings #

Where the processing rate includes a fixed charge per payment, each item’s displayed price initially includes enough to cover its purchase on its own.

When several eligible items are purchased together, TicketsCandy recalculates the combined fees and removes the duplicated fixed-fee amount. This appears as Multi-item savings in the Order Summary.

Multi-item savings adjusts the fees without reducing your base ticket revenue. It is not a promotional discount funded by you. Individual displayed item prices remain unchanged.

This adjustment is part of Pass Fees On whenever it is needed. There is no separate option to disable it.

Absorb Fees #

Choose Absorb Fees if you want to cover applicable TicketsCandy and Square costs yourself.

No passed-on or custom fee is added to the customer’s price. Applicable processing and TicketsCandy fees are deducted from electronic payments, reducing the amount you receive.

Absorb Fees does not disable tax. Tax continues to follow your separate tax settings.

Custom Fees #

Choose Custom Fees to set your own percentage charged to customers.

Enter the percentage you want to apply. The custom fee is included in the displayed price and replaces the automatically calculated passed-on fee. It is not added on top of Pass Fees On.

If you want the custom fee to cover your costs, account for:

• Applicable TicketsCandy fees.
• Square processing costs.
• Any additional amount you want to collect for your organization.

A single percentage will not match every order’s costs precisely, especially when Square charges a fixed amount per payment. You may need a higher percentage to cover smaller orders, which can result in collecting more than the actual costs on larger orders.

Multi-item savings does not apply to Custom Fees.

Fees apply regardless of payment method #

If you select Pass Fees On or Custom Fees, the fees you choose to charge customers remain part of the order regardless of how they pay. This includes online Pay at the Door bookings.

TicketsCandy applies this policy consistently to support upfront pricing and compliance with payment-surcharge rules. The fee is part of the purchase price rather than an extra charge triggered by a particular payment method.

Changing the payment method does not add, remove, or increase the configured fee.

Fee options in Spain #

Absorb Fees is the only fee option available for events in Spain.

TicketsCandy uses this policy to handle Spain’s stricter conditions on ticket booking and handling charges. You can account for applicable business costs when setting your base ticket prices.

For more information about rates and calculations, see TicketsCandy Fees & Payment Processing.

 

Payment Options #

Cash App Pay #

Cash App is a mobile payment app. With Cash App Pay, customers can pay for tickets using their Cash App account, while Square processes the payment through the account connected to TicketsCandy.

On a computer, customers scan a QR code with their phone and approve the payment in Cash App. On a supported mobile device, checkout opens Cash App so they can approve the purchase and return to complete checkout. Your funds follow your usual Square transfer schedule.

Enable Cash App for online payments #

Cash App is turned off by default. The setting is available only for US organizers with a connected US Square account accepting payments in US dollars.

Confirm that the correct Square account is connected to TicketsCandy and that Cash App Pay is available for that account.

When enabled, Cash App Pay can appear at this event’s eligible online checkout. Turning it off hides the payment option for this event without changing your Square account settings.

Cash App Pay uses your existing Square connection. You do not need to connect a separate Cash App account to TicketsCandy.

Supported countries and processing fees #

Cash App Pay through Square is available only in the United States, for US sellers and US buyers. It is not available for TicketsCandy organizers in Canada, the United Kingdom, Australia, Ireland, France, or Spain.

Fee	US online rate
Cash App Pay processing fees	2.9% + $0.30 per payment

The standard Cash App Pay processing rate matches Square’s online API card rate, with no additional Cash App processing fee added on top.

Cash App and POS payments #

Cash App Pay is not available in TicketsCandy POS, including TicketsCandy sales sent to Square Stand or Square Terminal.

Square does support Cash App Pay in its own supported products, including native Square POS checkout, Square Websites, Payment Links, and Invoices. These are separate from TicketsCandy POS. Follow the relevant instructions in Square’s Cash App Pay guide when using those products.

Cash App Pay is not available for Membership Plans with automatic recurring payments.

Afterpay #

Afterpay lets customers pay for tickets in installments while you receive the full order amount through Square, minus applicable fees. With the standard Pay in 4 plan, customers split their purchase into four installments over six weeks. You do not have to wait for these installments. Funds follow your usual Square transfer schedule.

Enable Afterpay for online payments #

First, enable online Afterpay in the Square account connected to TicketsCandy. Follow the Afterpay section in Square’s setup guide, then return to Event Settings > Payments and turn on Afterpay.

TicketsCandy checks Square each time you try to turn it on. The following outcomes explain what happens during setup.

Status or result	What it means
Off	Afterpay is hidden from this event’s online checkout.
Checking	TicketsCandy is checking your connected Square account. Wait for the result.
On	The check succeeded. Afterpay can appear for eligible online orders.
Disabled in Square	The switch stays off. Enable online Afterpay in the correct Square account, then try again. Contact Square Support if the issue continues.
Unable to check	The switch stays off because TicketsCandy could not verify your settings. Try again shortly. This does not mean your account is ineligible.

Turning the switch off hides Afterpay for this event only. It does not change your Square settings or disable Afterpay for in-person payments.

Supported countries and processing fees #

Online Afterpay through Square is available to eligible organizers in the United States, Canada, and Australia. In the United Kingdom, it is called Clearpay.

Organizer country	Payment method	Square processing fee per order
United States	Afterpay	6% + US$0.30
Canada	Afterpay	6% + C$0.30
Australia	Afterpay	6% + A$0.30, excluding GST
United Kingdom	Clearpay	6% + £0.30

Square applies the processing fee to the total amount charged, including applicable taxes and fees. The Afterpay rate replaces the standard card-processing rate for that payment. Any applicable TicketsCandy service fee still applies.

See Square’s published payment rates and Australian Afterpay fees for regional pricing details.

Availability depends on your Square account and the order amount. Turning Afterpay on does not guarantee approval for every customer or purchase. Customers complete Afterpay’s approval and payment steps during checkout.

How Afterpay works with Pass Fees On #

When Afterpay is enabled and Pass Fees On is selected, TicketsCandy still calculates the passed processing fee using the standard online card rate for your country. It does not switch to the higher Afterpay rate.

Your customer’s total stays the same when they choose Afterpay. You cover the difference between the standard online processing fee and Square’s Afterpay fee. This extra cost is deducted from your proceeds, so you may receive less than the ticket price you set even with Pass Fees On selected.

For example, on a US$100 final payment, standard online processing at 2.9% + $0.30 costs $3.20. Afterpay at 6% + $0.30 costs $6.30. You absorb the $3.10 difference. This comparison excludes the TicketsCandy service fee.

If you select Absorb Fees, you cover the full applicable Afterpay processing fee and TicketsCandy fees.

Accept Afterpay through POS #

Where supported by Square, customers can pay through Afterpay by tapping their phone with an Afterpay Card in their mobile wallet on your Square Terminal or Square Stand.

Enable In Person Afterpay in your connected Square account by following Square’s in-person setup instructions. Square controls availability for your country and account.

You can also find setup information under Sell In-Person > POS Settings. There is no separate Afterpay switch for POS in TicketsCandy. Once activated in Square, use your usual POS checkout. Afterpay processing rates apply to these payments instead of standard in-person card rates.

Afterpay is not available for Memberships subscriptions.

Pay at the Door #

Enable Pay at the Door if you want customers to reserve tickets online and pay for them later at the event instead of paying during checkout.

When this option is available, customers can complete the booking process without making an online card payment.

A connected Square merchant account is still required to use this feature, even though the payment itself is collected in person.

This option can be useful for events that accept payment at the entrance or want to allow customers to reserve their place in advance.

Your online fee and tax settings still apply to Pay at the Door bookings. If Pass Fees On or Custom Fees is selected, the passed-on or custom fee remains included in the order, along with applicable tax. Pay at the Door changes when payment is collected; it does not remove these amounts.