Each event in TicketsCandy has its own checkout settings that allow you to control the information customers see and provide during the purchase process.
To access these settings:
- Open your Event Dashboard.
- Click Event Settings in the navigation menu.
- Select Checkout.
The Checkout page allows you to add custom terms, post-purchase messages, and customer information requirements.
Customer Messages #
Checkout Terms #
The Checkout Terms section allows you to add terms and conditions that customers must agree to before completing their purchase.
You can use this section for policies such as:
- No Refunds or Exchanges – Let customers know that all purchases are final.
- Non-Transferable Tickets – Explain if tickets cannot be transferred to another person.
- Custom Legal or Event-Specific Terms – Add any additional terms, policies, disclaimers, or links that apply to your event.
Customers must accept these terms before they can complete checkout.
Order Confirmation Email #
The Order Confirmation Email section allows you to add a custom message to the confirmation email automatically sent after a successful purchase.
You can use this message to provide information such as:
- Event directions
- Parking instructions
- Dress codes
- Required documents or items
- Arrival instructions
- Other important event details
This information is included along with the customer’s order confirmation and tickets.
Order Confirmation Page #
The Order Confirmation Page section allows you to add a custom message to the page customers see immediately after completing their purchase.
You can use this section for:
- Thank-you messages
- Event reminders
- Important arrival instructions
- Links to additional resources
- Other information customers should see immediately after placing their order
This message is displayed directly on the confirmation page after checkout is completed.
Customer Details #
The Customer Details section controls what customer information is required during checkout.
Make Phone Number Required #
Enable Make Phone Number Required if customers must provide a phone number when entering their information during checkout.
When this setting is enabled, customers will not be able to continue without entering a phone number.
Billing Details #
The Billing Details section lets you choose which billing address fields appear during online checkout and whether customers must complete them. Hide fields you do not need to make checkout shorter.
You can manage the following fields:
- Country
- Address
- Town / City
- State / County
- Postcode / ZIP
Show at checkout #
Turn on Show at checkout to display a field to customers. Turn it off to hide the field. Hidden fields do not need to be completed and will not prevent customers from placing an order.
If you hide all billing address fields, the Billing Details section will not appear at checkout.
Required #
Turn on Required if customers must complete a visible field before continuing. Leave it off to make the field optional.
For all fields except Country:
- The Required setting is available only when Show at checkout is on.
- Hiding a field automatically turns off Required and makes the toggle unavailable.
- Showing the field again leaves Required off until you turn it on.
Country is always required when shown. Its Required setting is locked on and cannot be changed. You can still hide Country by turning off Show at checkout. When hidden, customers do not need to complete it.
Note: These settings control the billing address fields provided by TicketsCandy. They do not remove the ZIP or postal code field within Square’s credit card form or change your customer name, email, and phone settings.
