FAQs
How do I change the event time format to 12-hour format?
Last Updated: September 9, 2025When you create an event, the start and end dates are entered in 24-hour format in your dashboard. However, on the customer-facing event page, the times will automatically display in 12-hour format. No additional settings or changes are needed.
How can I create a pass for multiple events happening throughout the year?
Last Updated: September 8, 2025To create a single pass that grants access to multiple events, follow these steps: Create a “System Event” In TicketsCandy, create a new event that will act as the central event to manage the pass. This will be the event where the pass is hosted, even if you are running multiple separate events. Create a...
Why are my booking time slots greyed out (unavailable) for today even though they haven’t ended yet?
Last Updated: September 1, 2025If your time slots appear unavailable before they should, check the following: 1. Verify the Time Zone If a time zone is not configured, the system defaults to UTC (0), which can cause slots to appear locked. To fix this: Go to your event dashboard. Navigate to Event Settings > General. Under Timezone, select your...
Will tracking links work for a widget embedded on my own website?
Last Updated: September 1, 2025No, the Tracking Links app only works with our hosted event pages, since that’s where the tracking scripts run. When you create a tracking link, it points directly to your event page. Unfortunately, it will not track sales through an embedded widget on another website.
What should be the dimensions of the main event image?
Last Updated: September 1, 2025The recommended size for the event featured image is 1200px x 490px. This ensures the image displays properly without being cropped. You can upload the featured image in your event dashboard under Sell Online > Event Page.
Are there any fees if I do cash sales on POS?
Last Updated: August 28, 2025There are no fees from TicketsCandy on cash POS payments. There are also no Square processing fees on cash transactions since Square does not process the funds. Processing fees only apply when you accept credit or debit card payments.
How can I make multiple tickets share the same stock inventory (capacity)?
Last Updated: August 21, 2025If you want multiple ticket types to pull from the same stock (capacity), follow these steps: Enable the Booking Calendar Go to Event Settings > General and enable the booking calendar. Once enabled, a Time Slots link will appear in the navigation panel. Create a Time Slot Go to the Time Slots page and create...
How do I create an early bird ticket?
Last Updated: August 19, 2025To set up early bird pricing: Create a separate ticket with the discounted early bird price. In the ticket settings, set the End Sale On for when the early bird ticket should expire. After that date, it will automatically disappear. Create your regular ticket at the standard price. Set a Start Sale On for the regular...
I did not receive payments for my event ticket sales. What should I do?
Last Updated: March 13, 2025All payments from your event sales are processed by Square and are first collected in your Square account. Square typically deposits funds into your linked bank account daily. If you haven’t received your payment yet, it’s likely that your bank account is not yet connected to Square, meaning your balance is currently sitting in your...
I cannot find my event sales information and funds in Square. Where can I see them?
Last Updated: March 18, 2025Here’s how to locate your sales and funds in Square: Check Your Transactions in Square Log into your Square account and go to the Transactions page. Adjust the date filter to cover the full period when sales were made (for example This Year or Last Year). Ensure all filters (e.g., payment methods, location) are set...