Reports

The Reports section provides detailed insights into how your event is performing. You can access it by navigating to your Event Dashboard and clicking on Reports.

The Reports section is divided into three categories:

• Orders – A summary of all orders and transactions.
• Items – A breakdown of ticket sales and additional items.
• Remarketing – Remarketing data and performance.

 

Orders #

When you open the Reports page, the first tab that loads is Orders, which provides an overview of your event’s sales performance.

The Orders page includes two report tabs:

• Tickets
• Memberships

The Tickets tab shows order reports for regular event sales, including tickets, products, add-ons, donations, and other standard checkout items.

The Memberships tab shows order reports for membership purchases and renewal payments. Memberships are tracked separately because they use a separate checkout flow and recurring subscription system.

The Memberships tab will still appear in the Orders section even if the Membership Plans app is not enabled for the event. If there are no membership sales, the report will simply appear empty.

Tickets #

The Tickets report tab includes filters, KPI tiles, a performance graph, and a daily breakdown table. These tools help you review regular ticket order activity, track revenue, view refunds, and analyze order trends over time.

Filters #

At the top of the page, you will find a set of filters to refine your report data. These filters allow you to customize the view based on various criteria.

• Filter by Date – Select a specific date range to view reports for orders placed within that timeframe.
• Date Presets – Instead of manually selecting dates, you can use preset options to quickly filter data:
  • Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week, Last Week, This Month, Last Month, This Year, Last Year
• Order Status – Filter orders based on their current status:
  • Completed – Successfully processed orders.
  • Refunded – Orders that have been refunded.
  • Awaiting Payment – Pay-at-the-door orders that have not yet been marked as paid.
  • Failed – Orders that were unsuccessful due to payment issues.
  • Canceled – Orders that were manually canceled.
• Payment Method – View orders based on how the payment was processed:
  • Square Online – Paid using a credit or debit card via Square.
  • Square Stand/Reader – Processed through a Square Stand or Reader.
  • Square Terminal – Payments made using a Square Terminal device.
  • Pay at the Door – Orders that were created online but require in-person payment.
  • Invitation – Attendees manually added by the event organizer.
  • No Payment Required – Free orders that do not require payment.

Key Performance Indicators (KPIs) #

Below the filters, you will see a set of KPI tiles displaying overall order statistics. These provide a quick overview of your event’s financial performance. Clicking on a KPI tile updates the graph below to reflect data for that specific metric.

The available KPIs include:

• Orders – Total number of orders placed.
• Gross Sales – The total amount of all sales, including taxes and fees.
• Taxes – The total amount of taxes collected on orders.
• Fees – The total amount of fees collected on orders.
• Coupons – The number of times coupons were used.
• Coupon Amount – The total discount amount applied through coupons.
• Refunds – The total number of refunds issued.
• Refund Amount – The total monetary value of all refunds.

Daily Table #

The Daily Table at the bottom of the page provides a date-by-date breakdown of order statistics. This allows event organizers to analyze trends over time and make data-driven decisions.

Each row represents a single calendar day within the selected date range, displaying key financial details for that specific day.

• Date – The calendar day for the row’s data.
• Orders – The total number of orders placed on that day.
• Gross Sales – The total sales amount for the day.
• Taxes – The amount of taxes collected on orders for that date.
• Fees – The amount of fees collected from transactions on that day.
• Coupons – The number of times discount codes were used that day.
• Coupon Amount – The total discount value applied through coupons.
• Refunds – The number of refunds issued that day.
• Refund Amount – The total amount refunded on that date.

At the top-right corner of the table, you will find two options:

• Column Selection Dropdown – Customize which columns appear in the table.
• Export Button – Download the orders report as a CSV file for further analysis.

Memberships #

The Memberships report tab shows sales and payment activity related to membership plans.

This report is separate from regular ticket orders because membership purchases use a separate checkout process and may include recurring renewal payments. The Memberships report helps you track new membership purchases, renewal payments, total membership revenue, and refunds.

Filters #

At the top of the page, you will find filters that allow you to refine the report data.

• Filter by Date – select a specific date range to view membership activity within that timeframe.
• Date Presets – instead of manually selecting dates, you can use preset options to quickly filter the report:
  • Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week, Last Week, This Month, Last Month, This Year, Last Year

Key Performance Indicators #

Below the filters, you will see KPI tiles that show a quick overview of membership order performance.

Clicking on a KPI tile updates the graph below to show data for that specific metric.

The available KPIs include:

• New Orders – the total number of new membership orders placed. This only includes the original membership purchases and does not include renewal payments.
• Total Payments – the total number of membership payments. This includes both the first payment made when the membership was purchased and all recurring renewal payments.
• Gross Sales – the total amount collected from membership payments, including new membership orders and recurring renewal payments.
• Refunds – the total number of refunds issued for membership payments.
• Refund Amount – the total amount refunded for membership payments.

Daily Table #

The Daily Table at the bottom of the page provides a date-by-date breakdown of membership activity.

Each row represents one calendar day within the selected date range and displays the membership order and payment totals for that day.

• Date – the calendar day for the row’s data.
• New Orders – the number of new membership orders placed on that day. This only includes original membership purchases and does not include renewal payments.
• Total Payments – the total number of membership payments processed on that day. This includes both new membership purchases and recurring renewal payments.
• Gross Sales – the total amount collected from all membership payments on that day, including new orders and renewal payments.
• Refunds – the number of membership payment refunds issued on that day.
• Refund Amount – the total amount refunded for membership payments on that day.

At the top-right corner of the table, you will find two options:

• Column Selection Dropdown – customize which columns appear in the table.
• Export Button – download the membership orders report as a CSV file for further analysis.

 

Items #

The Items page gives you a detailed breakdown of what was sold through your event.

This page includes two report tabs:

• Tickets
• Memberships

The Tickets tab shows item-level reporting for regular event sales. This includes tickets, add-ons, donations, ticket bundles, products, and other items purchased through the standard ticket checkout.

The Memberships tab shows item-level reporting for membership-related sales. This includes new membership purchases and recurring renewal payments connected to membership plans.

Memberships are tracked separately because they use a separate checkout flow and recurring subscription system.

The Memberships tab will still appear in the Items section even if the Membership Plans app is not enabled for the event. If there are no membership sales, the report will simply appear empty.

Tickets #

The Tickets tab shows sales statistics for all ticket-related items and products sold through your event.

This report helps you see which items are selling, how much revenue each item generated, and how each item performed over the selected date range.

Filters #

At the top of the Items Reports page, you will find filters that allow you to customize the data displayed.

• Filter by Date – Select a specific date range to view reports for items sold within that period.
• Date Presets – Quickly filter reports using preset date ranges:
  • Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week, Last Week, This Month, Last Month, This Year, Last Year

Key Performance Indicators (KPIs) #

Below the filters, a set of KPI tiles provides a high-level overview of item sales. These metrics help event organizers assess overall performance.

Above the KPI tiles, there is a toggle switch that allows you to change the display between:

• Quantity – Shows the number of items sold.
• Amount – Displays the total revenue generated from each item type.

KPIs Displayed:

• All Items – Total number of all items sold.
• Tickets Sold – The total number of tickets purchased.
• Addons Sold – The total number of add-ons sold.
• Donations Sold – The total number of donation transactions processed.
• Bundles Sold – The total number of ticket bundles sold.
• Products Sold – The total number of standalone products sold.

When switching from Quantity to Amount, these KPIs will reflect the total revenue generated for each category.

Items Table #

At the bottom of the Items Reports page, a table displays a detailed breakdown of all sold items, including sales performance and revenue.

Filters for the Items Table

• Located at the top-left corner of the table, there is a filter dropdown that allows you to refine the table view by item type:
  • Tickets, Addons, Donations, Products, Bundles
• At the top-right corner of the table, you will find:
  • Column Selection Dropdown – Customize which columns appear in the table.
  • Export Button – Download the items report as a CSV file.

Columns in the Items Table

• Item – The name of the sold item.
• Items Sold – The total number of units sold for that item.
• Amount – The total revenue generated from that item.
• Orders – The number of orders in which this item was included.

Memberships #

The Memberships tab shows item-level statistics for all membership plans sold through your event.

This report helps you see how each membership plan is performing, including how many memberships were sold, how many payments were processed, and how much revenue each membership plan generated.

Filters #

At the top of the Items Memberships page, you will find filters that allow you to customize the data shown in the report.

• Filter by Date – select a specific date range to view membership item activity within that period.
• Date Presets – quickly filter the report using preset date ranges:
  • Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week, Last Week, This Month, Last Month, This Year, Last Year

Key Performance Indicators #

Below the filters, you will see KPI tiles that provide a high-level overview of membership item sales.

The available KPIs include:

• Items Sold – the total number of membership plans sold. This counts new membership purchases and does not include renewal payments.
• Total Payments – the total number of payments processed for membership plans. This includes both the first payment made when a membership is purchased and any recurring renewal payments.
• Total Amount – the total amount collected from membership payments, including original membership purchases and recurring renewal payments.

Items Table #

At the bottom of the Items report, you will find a table with a detailed breakdown of each membership plan sold.

This table helps you compare performance between membership plans and review the total sales, payment activity, and revenue generated by each plan.

At the top-right corner of the table, you will find:

• Column Selection Dropdown – customize which columns appear in the table.
• Export Button – download the membership items report as a CSV file.

Columns in the Items Table

• Membership Item – the name of the membership plan.
• Items Sold – the total number of times this membership plan was sold. This counts original membership purchases only and does not include renewal payments.
• Total Payments – the total number of payments processed for this membership plan, including the original purchase payment and recurring renewal payments.
• Total Amount – the total revenue generated by this membership plan from both original purchases and renewal payments.

 

Remarketing #

The Remarketing tab within the Reports section provides insights into the performance of your remarketing campaigns. This report is only available if you have enabled the Remarketing App for your event and an active campaign is running.

Filters #

At the top of the Remarketing Reports page, you will find filters that allow you to customize the data displayed based on specific timeframes.

• Filter by Date – Select a specific date range to view reports for remarketing activities within that period.
• Date Presets – Quickly filter reports using preset date ranges:
  • Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Week, Last Week, This Month, Last Month, This Year, Last Year

Key Performance Indicators (KPIs) #

Below the filters, a set of KPI tiles provides an overview of your remarketing campaign’s effectiveness. These metrics help event organizers assess how well their campaigns are converting abandoned visitors into ticket buyers.

Each KPI tile represents a key metric, and clicking on a tile updates the graph below to reflect data for that specific metric.

• Emails Sent – The total number of remarketing emails sent to potential customers.
• Website Visits – The number of users who clicked the link in the remarketing email and visited your event page.
• Orders – The number of ticket orders completed after customers clicked through to the event page from the remarketing email.
• Gross Sales – The total revenue generated from remarketing-driven orders.

Remarketing Orders Table #

At the bottom of the Remarketing Reports page, a table displays a daily breakdown of remarketing-driven sales and revenue.

At the top-right corner of the table, you will find:

• Column Selection Dropdown – Customize which columns appear in the table.
• Export Button – Download the remarketing orders report as a CSV file.

Columns in the Remarketing Orders Table

• Date – The calendar day for the row’s data.
• Orders – The total number of remarketing-driven orders placed on that date.
• Gross Sales – The total revenue generated from remarketing orders on that day.
• Taxes – The amount of taxes collected from remarketing orders on that date.
• Fees – The total amount of fees collected from remarketing transactions on that day.