If you have Pass Fees On selected in your POS settings, our system adds fees to cover Square’s credit card processing costs. TicketsCandy does not charge fees on Square Stand orders.
However, with Square Stand, the payment method (card or cash) is chosen after the order is sent to Square. This means our system cannot adjust the fees in time, so the fee still appears even if the customer pays by cash. In this case, the extra amount goes directly to your account as additional revenue.
You have two ways to avoid this:
- Use Square Terminal
- In Square Terminal, the payment method is chosen before the order is sent.
- With Pass Fees On enabled, fees will not be added to cash payments.
- Switch to Absorb Fees
- If you select Absorb Fees in your POS settings, fees will not be added at all (for either card or cash payments).
This gives you flexibility depending on how you want fees to be handled at checkout.
