The Attendees page provides a list view of all scheduled attendees, allowing you to filter, check-in, edit, or cancel bookings. To access this page, go to your Event Dashboard and click on Attendees.
Types: Tickets and Products #
At the top left corner of the Attendees page, you’ll find two tabs that allow you to switch between different item types:
- Tickets – Displays all attendee details for ticket-related purchases, including:
- Regular tickets
- Passes
- Addons
- Donations
- Products – Shows all purchased products along with any associated attendee information.
Use these tabs to easily organize and review attendee data based on the type of item they purchased.
Attendee Controls #
At the top of the Attendees page, there are multiple filters to help you quickly locate attendees:
- Date Filter (top left corner of the page):
- Select a start date and an end date to filter attendees based on the booking date range they purchased tickets for.
- Attendee Status Filter (top right corner of the page):
- Not Checked-In – Displays attendees who have not been scanned in.
- Checked-In – Shows attendees who have already been marked as present.
- Canceled – Lists attendees whose bookings have been canceled.
- Ticket Type Filter (top right corner of the page):
- Choose between Tickets, Addons, or Donations to filter attendees based on the type of item they purchased.
- This filter is only available when you’re viewing the Tickets tab. It does not apply to the Products tab.
- Search Bar (top left corner of the Attendees table):
- Search for attendees by email, order ID number, or name.
- Export Attendee List (top right corner of the Attendees table):
- Click the Export button to download the attendee list as an Excel file.
Tickets #
The Tickets Attendees Table contains key details about each attendee:
- Order ID: The unique order number associated with the attendee. Clicking it opens the Order Details page.
- Name: The name of the ticket holder or purchaser.
- Item: The name of the ticket they purchased.
- Type: Specifies whether the item is a Ticket, Pass, Addon, or Donation.
- Booking: Displays the date and time slot the attendee booked (if applicable).
- Status: Shows the attendee’s current status: Checked-In (with date/time), clear for Not Checked-In, or Canceled.
- Action Button: Allows you to manually Check-In, Edit, or Cancel the attendee’s booking (if applicable).
Products #
The Products Table contains key details about each purchased product:
- Order ID: The unique order number associated with the product. Clicking it opens the Order Details page.
- Name: The name of the purchaser.
- Item: The name of the product they purchased.
- Booking: For products, this date is automatically inherited from the main parent ticket in the order. It is used solely for sorting and reference purposes and does not affect or reduce the capacity of the associated time slot.
- Status: Shows the product’s current status: Checked-In (with date/time), clear for Not Checked-In, or Canceled.
- Action Button: Allows you to manually Check-In, Edit, or Cancel the product (if applicable).
Attendee Order Details #
Clicking an attendee’s Order ID number will open the Order Details page, displaying all purchase information.
This page is identical to the Orders page view. To learn more about managing orders, refer to Orders Guide.
Invite Attendees (Manually Add an Attendee) #
If you need to manually add an attendee to your event, you can do so by clicking the “Invite Attendee” button in the top right corner of the page.
Steps to Invite an Attendee:
- Select the tickets and booking details: Choose the ticket type for the attendee and booking preferences.
- Enter customer information: Fill in the attendee’s name, email, and other details.
- Send Invitation & Ticket (Optional): Check the box labeled “Send invitation & ticket to attendee” to automatically email the ticket to them.
Manually invited attendees generate a $0 order, meaning they do not need to make a payment. The Order Details for these attendees will display Payment Type: Invitation.
