Smart Rules

How to Enable Smart Rules #

Smart Rules are available as an app in the App Marketplace. To enable it:

• Go to Add More Tools in the navigation menu of your Event Dashboard.
• Find the Smart Rules app in the App Marketplace and enable it.

Once enabled, the Smart Rules feature will be added to your dashboard for easy access.

 

Creating a Smart Rule #

To create a new Smart Rule:

• Navigate to the Smart Rules page in your TicketsCandy admin dashboard.
• Click the “Add Smart Rule” button.
• The rule setup page will open, allowing you to configure your custom logic.

Each Smart Rule follows a structured format using step-by-step conditions to ensure ease of use.

1. Rule Name #

• Enter a unique name to help you identify the rule’s purpose.
• Example: “Weekend Price Increase” or “Bulk Discount for Groups.”

2. Apply To (Ticket Selection) #

• Choose which ticket(s) the rule should apply to.
• This ensures that pricing adjustments affect only the specified tickets.

3. IF Condition (Trigger Rule) #

• Define the condition that will activate the rule.
• Select from available conditions such as:
  • Booking Day of the Week – Adjusts prices based on the day of purchase.
  • Ticket Quantity – Modifies pricing based on the number of tickets in the cart.

4. IS Condition (Specify Value) #

• After selecting a rule condition, specify the value required for activation.
• Example: If using “Booking Day of the Week,” select the days the rule applies to (e.g., Monday).
• Example: If using “Ticket Quantity,” enter the minimum number of tickets needed to trigger the rule.

5. THEN Condition (Price Adjustment Result) #

• Define the action that will occur once the rule is triggered.
• Options include:
  • Increase ticket price by: Enter an amount and select either a fixed currency increase or a percentage.
  • Decrease ticket price by: Enter an amount and choose either a fixed currency discount or a percentage off.

Disable Rule (Optional) #

• If you want to temporarily deactivate a rule without deleting it, toggle the Disable Rule option.

Once all conditions are set, click “Create Rule” to save and apply the Smart Rule to your event.

 

Available Rule Conditions #

Booking Day of the Week #

• Adjust ticket prices based on the day of the week the customer is purchasing for.
• Choose one or multiple days from a list.
• Example: Increase ticket prices on weekends or offer discounts on weekdays.

Ticket Quantity #

• Adjust ticket prices based on the number of tickets in a customer’s cart.
• When selected, a field appears where you enter a minimum ticket quantity for the rule to apply.
• Example: If set to 5 and configured for a 10% discount, the ticket price will automatically decrease by 10% when a customer adds 5 or more tickets to their cart.

 

Managing Smart Rules #

Smart Rules List #

Once created, all Smart Rules will appear in a table format within the dashboard.

• Checkbox – Select multiple rules for bulk deletion.
• Name – Displays the rule name.
• Type – Shows the type of the rule used, indicating the condition it applies to.
• Date Added – Indicates when the rule was created.
• Active Status – Displays “Yes” if active and “No” if disabled.
• Action Button – Provides options to edit or delete the rule.

Managing Rules #

• To create a new rule, click the “Add Smart Rule” button at the top-right corner of the page.
• To edit or delete a rule, use the Action button next to each entry.

 

Disabling a Smart Rule #

• If you need to pause a rule but don’t want to delete it, open the smart rule settings and use the Disable Rule option.
• A disabled rule will remain saved but will not apply until re-enabled.