The POS Ticket Printer app allows you to instantly print scannable QR-coded tickets when a customer makes a purchase via your connected POS system. These tickets are printed on standard receipt paper using supported Star Micronics printers and can be scanned right at the entrance for fast, secure check-ins.
When this app is enabled, you will also see a new option inside the Order Details (on the Orders page) for each order, allowing you to print tickets directly from there in addition to automatic POS printing.
How to Enable POS Ticket Printer #
POS Ticket Printer is available as an app in the App Marketplace. To enable it:
- Go to Add More Tools in the navigation menu of your Event Dashboard.
- Find the POS Ticket Printer app in the App Marketplace and enable it.
Once enabled, the POS Ticket Printer feature will be added to your dashboard for easy access.
Supported Printers #
Currently, we support the following Star receipt printers:
- Star mC-Print3 (LAN or Wi-Fi)
Buy on Amazon. - Star TSP143IV UE (LAN or Wi-Fi)
Buy on Amazon | Buy from Square
These models use 3 1/8 inch (80mm) receipt paper, which is widely available online (including Amazon).
Printer Setup Instructions #
Star TSP143IV UE – Ethernet (LAN) #
If you’re connecting the printer to the internet via Ethernet cable (LAN), follow these steps:
1. Power On
Press the power switch on the back of the main unit.
2. Open Printer Cover
Push the opening lever (1) to open the printer cover (2).
3. Self-Print Configuration Page
Press the [FEED] button (3) until the POWER LED begins flashing blue (4), and then release it.
When the cover is closed, the printer is reset and self-printing is performed.
Save the printout – You’ll need details like IP address for the next steps.
Star TSP143IV UE – Wi-Fi #
If you’re connecting the printer to the internet via Wi-Fi, follow these steps:
After setup, the printer will self-print its configuration info. Keep this page for the next step.
Star mC-Print3 – Ethernet (LAN) #
If you’re connecting the printer to the internet via Ethernet cable (LAN), follow these steps:
1. Power On
Hold down the Power button on the right side of the operation panel on the front of the main unit for 1 second or more.
2. Self-Print Configuration Page
While holding down the FEED button (1), press the Power button, and release it (2).
Take your hands off the FEED button when Self-Printing has started.
Save the printout – You’ll need details like IP address for the next steps.
Star mC-Print3 – WiFi #
If you’re connecting the printer to the internet via Wi-Fi, follow these steps:
- Wireless Setup Procedure using Mobile Phone
- While the video demonstrates a different model, the process is identical for mC-Print3.
After setup, the printer will self-print its configuration info. Keep this page for the next step.
Connect Printer to Your Event #
Once your printer is connected to the internet and you have the configuration printout:
Step 1: Access the Printer Settings #
- On the configuration printout, find the “IP Address” line under the Current IP Parameters Status section.
- On a computer or mobile device connected to the same internet network, open a browser (like Chrome or Safari).
- In the browser’s address bar, enter the printer’s IP address (e.g.,
192.168.86.250) and press Enter. - This will open the printer’s internal settings panel.
Step 2: Log In to the Printer #
- On the settings page, look for the Login link in the side navigation menu.
- The default login info is usually displayed nearby, for example:
- Username:
root - Password:
public
- Username:
- Click on Login, enter these credentials and log in.
- If prompted to change the password, do so and then log in again with your new password.
Step 3: Locate and Enter the Printer’s MAC Address #
On the main dashboard of the printer settings, locate the MAC Address.
Now, log in to your TicketsCandy dashboard, go to your event, and open the POS Ticket Printer app. Paste the MAC Address into the Printer MAC Address field and click Save Details.
Step 4: Setup Server URL for CloudPRNT #
In the same POS Ticket Printer app page on TicketsCandy, copy the URL listed in the Your Server URL field.
Return to the printer settings page and open the CloudPRNT section.
- Set CloudPRNT Service to Enable
- Paste the copied Server URL
- Set Polling Time (Sec.) to
1 - Click Submit
The printer will ask you to confirm the changes. Click Save. It will show a message: “Please close browser and wait for printer to reboot.” Do so and wait for the printer to finish rebooting.
Step 5: Test Your Printer #
That’s it – your receipt printer is now successfully connected to your event.
To test it:
- Make a POS ticket purchase through your Square-connected device.
- A QR-coded ticket should automatically print out on the receipt paper.
App Settings #
The POS Ticket Printer app includes a few key settings to help control how tickets are printed and how the printer is connected to your event.
Print Tickets Automatically #
When this setting is enabled, tickets will be printed automatically after each POS sale – no further action required.
If you disable this setting, the tickets will not print automatically. Instead, you will need to manually print them by clicking the “Print Tickets” button found on the POS order receipt page in your event dashboard.
Disconnect / Reset #
Clicking this option will:
- Remove the existing Printer MAC Address from the app settings
- Generate a new Server URL
This is useful if you’re switching to a different printer or resetting your configuration for troubleshooting.
