Each event in TicketsCandy has its own set of settings that allow you to control various aspects of the event, from visibility to booking calendars, dates, venue details, and more. You can access the Event Settings by navigating to your Event Dashboard and clicking on Event Settings.
General #
The General tab is the primary hub for your event’s core configurations. This is where you can review and adjust the details you entered during event creation, as well as make updates to key elements as your event evolves.
Event Visibility #
Control who can see your event with the Event Visibility setting. You can choose to:
- Hide your event: This ensures only you, as the account admin, can view the event.
- Make your event visible: This allows your event to be accessible to the public and your attendees.
Event Name #
The Enable/Disable Booking Calendar option gives you flexibility in how your attendees book tickets:
- Enable: Activates a calendar with selectable time slots, ideal for timed-entry events.
- Disable: Removes the calendar, suitable for single-day or open-entry events.
Enable/Disable Booking Calendar #
here you can change to enable or disable the booking calendar with time slots on your event.
Event Start/End Date #
For Timed-Entry Events (Calendar-enabled):
- Event Start Date: The calendar will become active on this date. Dates before this will remain hidden.
- Event End Date: The calendar will stop showing slots after this date. If no end date is set, the calendar will repeat daily time slots indefinitely.
For Open-Entry Events (No calendar):
- Event Start Date: This marks the official start of the event, displayed in event details and on tickets. Note that ticket sales begin as soon as the event is published, regardless of this date.
- Event End Date: Defines the event’s closing day, displayed on tickets and event details. If not set, only the start date will be shown.
Timezone #
The Time Zone setting ensures all event-related timings, including booking slots and sales, align correctly. Be meticulous when selecting the appropriate time zone for your event’s location.
Show Event Dates on Tickets #
* Only available when the booking calendar is disabled.
Decide whether to include event start and end dates on customer tickets using the Show Event Dates on Tickets option. This can be particularly useful for events spanning multiple days or recurring events.
Venue Name & Address Details #
Easily update the Venue Name and Address Details to ensure attendees know where to go. This information will appear prominently on your event page and tickets.
Event Organizer #
The Event Organizer section allows you to update the organizer’s name and contact details. This information will reflect on your event page, helping attendees reach out with any inquiries.
Checkout #
The Checkout tab is your go-to section for personalizing the customer experience during the checkout process. This is where you can craft custom messages, set terms, and provide essential information to attendees, ensuring a seamless and professional interaction.
Checkout Terms #
In the Checkout Terms section, you can define the terms and conditions that customers must agree to before purchasing tickets. Use this space to include important policies such as:
- No Refunds or Exchanges: Clarify that “All purchases are final.”
- Non-Transferable Tickets: Specify that “Tickets cannot be transferred to others.”
- Custom Legal or Event-Specific Terms: Add links to external terms or legal disclaimers relevant to your event.
This feature ensures transparency and helps set expectations for your customers upfront.
Order Confirmation Email #
The Order Confirmation Email section allows you to include custom messaging in the email automatically sent to customers after a successful ticket purchase. Common uses for this feature include:
- Event Directions: Provide a detailed map or step-by-step directions to your venue.
- Parking Instructions: Include parking details or links to nearby facilities.
- Additional Event Details: Highlight dress codes, required documentation, or other essential information.
This ensures attendees are well-prepared and reduces the need for follow-up inquiries.
Order Confirmation Page #
The Order Confirmation Page section lets you add extra details to the receipt page displayed on the customer’s screen immediately after completing a purchase. You can use this space for:
- Thank You Messages: Express gratitude for their purchase and excitement for their attendance.
- Event Reminders: Include a summary of the event’s key details, such as date, time, and location.
- Links to Resources: Provide links to downloadable items like tickets, venue maps, or event schedules.
This feature enhances the post-purchase experience and leaves a positive impression on your attendees.
Customer Details #
- Enabling this setting ensures that customers must provide a phone number when entering their details during checkout.
Payments #
The Payments tab provides tools to configure taxes, fees, and payment methods for your event. These settings help you manage how costs are applied to ticket sales and offer flexible options for attendee payment preferences.
Taxes #
If your event requires customers to pay taxes, follow these steps:
- Select the checkbox labeled “Do you want to charge taxes?”
- A tax field will appear where you can specify the applicable tax rate.
- Enter the tax rate as a percentage (e.g., “10” for a 10% tax rate).
This ensures compliance with local tax regulations and provides transparency for your attendees.
Fees #
The Fees section allows you to manage event-related fees. You have several options for how fees are handled:
- Pass Fees On:
- Enabled by default, this setting adds merchant fees (e.g., payment processor fees) on top of the ticket price. Customers pay these fees, ensuring you retain the full ticket revenue.
- Note: Some regions, such as California and New York, enforce pricing transparency laws. In these areas, the “Pass Fees On” option will not be available, and fees must be included in the ticket price.
- Absorb Fees:
- With this option, merchant fees are deducted from your revenue during payouts. This can make ticket pricing appear more attractive to attendees but reduces your net earnings.
- Custom Fees:
- Set unique fees tailored to your needs by specifying a custom percentage to apply to orders.
Pay At The Door #
The Pay at the Door feature offers customers the option to reserve tickets online without making an immediate payment. This method allows attendees to secure their spot and complete payment in person at the event.
Key considerations:
- This feature requires a Square merchant account to be connected, even though payment is collected on-site.
- Ideal for events where upfront payments may not be practical or necessary.
Notifications #
The Notifications tab lets you manage email notifications for you and your customers.
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Enable the Customer Appointment Reminder option to keep attendees informed and prepared. When checked, an automated email reminder is sent to customers 24 hours before their scheduled appointment or event.
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The New Order Notification setting ensures you stay updated on ticket sales in real time. When enabled, an email is sent to the admin email(s) each time a new order is placed.
Ticket Scanner #
After purchasing tickets, all customers automatically receive an email containing their e-ticket with a QR code. This QR code can be used to quickly check them into the event. To scan the QR codes, simply download our mobile app and activate it using the API key provided in this tab.
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To scan QR codes, you’ll need to download the TicketsCandy Scanner App, available for both iOS and Android devices.
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Once the scanner app is installed, you must connect it to your event by entering the appropriate API key. The Ticket Scanner provides two types of API keys to suit your needs:
- Event API Key
- This key connects the scanner app to a specific event.
- Ideal for single-event management or when different team members are assigned to specific events.
- Global API Key
- This key connects the scanner app to all events on your account.
- Perfect for multi-event setups, allowing seamless ticket scanning across events without needing to switch settings.
Scanner App Settings #
You can control when tickets become valid for scanning through time-based rules. This helps prevent early or late check-ins and ensures smooth entry management.
Defines when tickets can start being scanned. Choose from:
- Valid Anytime Before Booking Period: Tickets can be scanned at any time before the booking period starts. There are no time restrictions.
- At booking Period Start: Tickets become valid only when the booking period begins. If scanned earlier, the app will show a message that the ticket is not yet valid.
- Custom Time Before Booking Period: Set a specific number of minutes before the booking period starts during which scanning is allowed.
Controls when scanning should no longer be allowed. Options include:
- Valid Indefinitely After Booking Period: Tickets can be scanned at any time, even long after the event has passed.
- At Booking Period End: Tickets are valid only until the booking period ends. Scanning after this time will result in an error.
- Custom Time After Booking Period: Set a custom window of time after the booking period ends during which tickets can still be scanned (e.g., allow entry for 15 minutes after the scheduled end).
