Event reviews are a powerful tool for enhancing your event’s appeal, credibility, and visibility. Customers can leave ratings and reviews only after they have been checked in, ensuring that all feedback comes from verified attendees. These reviews appear directly on your event page, helping to build trust with potential ticket buyers and encouraging more sales.
In addition to boosting attendee confidence, event reviews also improve your event’s visibility in search results. Search engines index these reviews, making your event more discoverable online. Moreover, you have full control over managing reviews to ensure they align with your event’s branding and audience expectations.
How to Enable Event Reviews #
Event Reviews are enabled by default for all events. You can access them by clicking on the Reviews link in the left-hand menu of your event dashboard.
If you wish to disable Event Reviews, follow these steps:
- Go to Add More Tools in the navigation menu of your Event Dashboard.
- Find the Event Reviews app in the App Marketplace.
- Toggle the switch off to disable reviews.
Note: Disabling Event Reviews is not recommended, as reviews enhance your event’s credibility and can significantly boost ticket sales.
Rating Badge #
At the top of the Event Reviews page, you will find a Rating Badge that displays:
- The average rating of your event.
- The number of stars it has received.
- The total number of reviews submitted.
You can embed this Rating Badge on your website by copying the HTML code provided in this section and pasting it into your website’s code. Displaying this badge on your site builds trust with potential attendees and can help drive more ticket sales.
Reviews List #
Once customers begin leaving reviews, they will be displayed in the Reviews List table.
- Date – The date and time when the review was submitted.
- Email – The email address of the customer who left the review.
- Name – The name of the customer who left the review.
- Rating – The star rating provided by the customer.
- Review – A short preview of the review text.
- Status – The review’s status:
- Published – The review is visible on your event page.
- Reported – The review has been flagged for review.
Searching and Filtering #
To quickly locate specific reviews, use the Search field at the top left corner of the table. You can search by:
- Review text
- Customer name
- Customer email
Working With Event Reviews #
Viewing Review Details #
You can open a review to see full details and manage it.
To open a review:
- Click the Action button next to the review and select Read More.
- Or click directly on the review date.
A review details window will open with the following information:
- Date – The date and time the review was submitted.
- Rating – The rating score left by the customer.
- Email – The email address used to submit the review.
- Name – The reviewer’s name.
- Review – The full review text.
Replying to Reviews #
You can reply to customer reviews directly from the dashboard. Your reply will appear on the event page under the customer’s review.
To reply:
- Open the review details window.
- Click the Reply button.
A text field will appear where you can type your response.
Below the text field, you will see two buttons:
- Cancel – Discards your reply.
- Submit – Posts your reply.
After submitting:
- Your reply will appear in the Reply section under the review.
- The Reply button will be replaced with:
- Edit Reply – Opens your reply so you can update it.
- Delete Reply – Removes your reply completely.
Reporting a Review #
If a review contains inappropriate content, false information, or violates guidelines, you can report it.
To report a review:
- Open the review details window and click Report.
- Or from the reviews list, click the Action button next to the review and select Report.
Once reported, the review is sent to moderation. If it violates guidelines, it will be removed.
