The Custom Questions tool allows event organizers to gather valuable insights from attendees by adding tailored questions to the checkout process. Whether you need to collect meal preferences, attendee details, or any other important information, this feature enables you to seamlessly integrate custom queries into the ticket purchasing experience.
You can choose from various response formats, including text fields, dropdowns, and multiple-choice selectors. Custom questions can be applied to all tickets or limited to specific ticket types, giving you complete flexibility.
Once enabled, custom questions appear during checkout after a customer selects a ticket and proceeds to payment.
How to Enable Custom Questions #
Custom Questions are available as an app in the App Marketplace. To enable it:
- Go to Add More Tools in the navigation menu of your Event Dashboard.
- Find the Custom Questions app in the App Marketplace and enable it.
Once enabled, the Custom Questions feature will be added to your dashboard for easy access.
Creating a Custom Question #
To create a new custom question, navigate to the Custom Questions page and click the Create Question button to open the setup page.
Custom Question Configuration #
The following options are available:
- Question Name – This is the main question text that will be displayed to customers.
- Question Description – Provide additional details about the question to guide attendees.
- Description Always Expanded – By default, descriptions are hidden under a toggle. Enabling this option ensures the description is always visible.
- Question Type – Select the format for responses:
- Single Line Text – A basic text field for open-ended responses.
- Drop-Down – Requires predefined options, from which the customer can select a single choice.
- Multiple Choice Selector – Allows customers to select multiple options from a list.
- Single Choice Selector – Displays a list of options, but only one can be selected.
Additional Settings #
- Apply Question to Specific Tickets – If enabled, you can select which tickets this question applies to. If disabled, the question will apply to all tickets in the cart.
- Required – If enabled, attendees must answer this question before proceeding with checkout.
- Disable Question – Hides the question without deleting it, allowing you to re-enable it later.
Managing Custom Questions #
All created custom questions will appear in the Custom Questions List, where you can manage them efficiently.
Custom Questions List #
The list table displays the following details for each custom question:
- Checkbox – Select multiple questions for bulk deletion.
- ID – A unique identifier assigned to each custom question.
- Question Name – Displays the text of the question.
- Question Type – Indicates the format (e.g., text field, dropdown, multiple choice).
- Date Added – Shows when the question was created.
- Active – Displays Yes if the question is active, or No if disabled.
- Required – Indicates whether the question is mandatory (Yes) or optional (No).
- Action Button – Provides options to Edit or Delete the question.
Editing a Custom Question #
To edit a custom question, click the Action button next to the question and select Edit from the dropdown menu.
Deleting a Custom Question #
To delete a custom question, click the Action button next to the question and choose Delete from the dropdown menu.
