---
title: Why Are Gift Cards Not Showing Up at Checkout?
description: "If you've enabled the **Gift Cards** app but the gift card payment option isn't appearing during checkout, your Square connection may need to be updated. This can happen if you connected your Square account to TicketsCandy before the Gift Cards…"
url: "https://help.ticketscandy.com/kb/why-are-gift-cards-not-showing-up-at-checkout/"
updated: "2026-11-07"
category: FAQs
---

# Why Are Gift Cards Not Showing Up at Checkout?

If you've enabled the **Gift Cards** app but the gift card payment option isn't appearing during checkout, your Square connection may need to be updated.

This can happen if you connected your Square account to TicketsCandy before the Gift Cards app was released. Your original connection may not have the permissions needed to accept and manage Square gift card payments.

## How to Fix It

To update your Square connection:

1. Open your **Organizer Panel** in TicketsCandy.
2. Click **Payment Processing** in the navigation menu.
3. Disconnect your existing Square account.
4. Reconnect the same Square account to TicketsCandy. This will update your connection with the latest permissions, including those required for gift cards.
5. Return to your event page and check the available payment methods during checkout.

The **Gift Card** payment option should now appear.

**Note:** Make sure the Gift Cards app is still enabled in your event's App Marketplace. If the option is still missing after reconnecting Square, please contact TicketsCandy Support for assistance.