--- title: Smart Rules description: "![Smart Rules App](https://help.ticketscandy.com/wp-content/uploads/2025/03/app-smart-rules.webp) **Smart Rules**, also known as **Conditional Logic**, provide event organizers with the ability to create dynamic pricing conditions for tickets. These rules allow you to automate pricing adjustments based on different conditions.   ## How to Enable…" url: "https://help.ticketscandy.com/kb/smart-rules/" updated: "2026-09-22" category: My Apps --- # Smart Rules ![Smart Rules App](https://help.ticketscandy.com/wp-content/uploads/2025/03/app-smart-rules.webp) **Smart Rules**, also known as **Conditional Logic**, provide event organizers with the ability to create dynamic pricing conditions for tickets. These rules allow you to automate pricing adjustments based on different conditions.   ## How to Enable Smart Rules Smart Rules are available as an app in the **App Marketplace**. To enable it: - Go to **Add More Tools** in the navigation menu of your **Event Dashboard**. - Find the **Smart Rules**app in the App Marketplace and enable it. Once enabled, the Smart Rules feature will be added to your dashboard for easy access.   ## Creating a Smart Rule To create a new Smart Rule: - Navigate to the **Smart Rules** page in your TicketsCandy admin dashboard. - Click the **“Add Smart Rule”** button. - The rule setup page will open, allowing you to configure your custom pricing logic. Each Smart Rule follows a simple **IF → IS → THEN** structure. ### 1. Rule Name - Enter a unique name to help you identify the rule. - Example: “Weekend Price Increase,” “Bulk Discount,” or “POS Price Increase.” ### 2. Apply To (Ticket Selection) - Choose which ticket or tickets the rule should apply to. - Only the selected tickets will be affected by the pricing adjustment. ### 3. IF Condition (Trigger Rule) Select the condition that will trigger the rule. Available conditions include: - **Booking Day of the Week** – Adjusts the ticket price based on the booking date selected by the customer. - **Ticket Quantity** – Adjusts the ticket price based on how many tickets the customer adds to the cart. - **Sales Channel** – Adjusts the ticket price based on whether the ticket is purchased online or through POS. ### 4. IS Condition (Specify Value) After selecting a condition, specify the value required for the rule to apply. - For **Booking Day of the Week**, select one or more days of the week. - For **Ticket Quantity**, enter the minimum ticket quantity required to trigger the rule. - For **Sales Channel**, select: - **Online** – Purchases made through the public event checkout, including the event page and website widget. - **POS** – Purchases made through TicketsCandy POS. ### 5. THEN Condition (Price Adjustment Result) Choose how the ticket price should change when the rule is triggered. Options include: - **Increase ticket price by** – Enter an amount and choose either a fixed currency amount or a percentage. - **Decrease ticket price by** – Enter an amount and choose either a fixed currency amount or a percentage. ### Disable Rule (Optional) If you want to temporarily deactivate a rule without deleting it, enable the **Disable Rule** option. Once all conditions are configured, click **“Create Rule”** to save the Smart Rule.   ## Available Rule Conditions ### Booking Day of the Week Adjust ticket prices based on the **day the customer is booking tickets for**. - Choose one or more days of the week. - The rule applies when the selected booking date falls on one of those days. - Example: Increase ticket prices for weekend bookings or offer lower prices for weekday bookings. ### Ticket Quantity Adjust ticket prices based on the **number of selected tickets**. - Enter the minimum ticket quantity required for the rule to apply. - Example: If the quantity is set to **5** with a **10% decrease**, the ticket price will automatically decrease by 10% when the customer adds **5 or more tickets** to the cart. ### Sales Channel Adjust ticket prices based on **where the ticket is being sold**. Choose one of the following sales channels: - **Online** – Applies to purchases made through the public TicketsCandy checkout, including the event page and website widget. - **POS** – Applies to purchases made through TicketsCandy POS. This is useful when you want to offer different pricing online and at the door. For example, if a ticket normally costs **$20**, you can create a rule: **If Sales Channel is Online → Decrease ticket price by $5** Customers purchasing online will pay **$15**, while customers purchasing through POS will continue to pay the regular **$20** price.   ## Managing Smart Rules ### Smart Rules List Once created, all Smart Rules will appear in a **table format** within the dashboard. - **Checkbox** – Select multiple rules for bulk deletion. - **Name** – Displays the rule name. - **Type** – Shows the type of the rule used, indicating the condition it applies to. - **Date Added** – Indicates when the rule was created. - **Active Status** – Displays **"Yes"** if active and **"No"** if disabled. - **Action Button** – Provides options to **edit or delete** the rule. ### Managing Rules - To create a new rule, click the **"Add Smart Rule"** button at the top-right corner of the page. - To edit or delete a rule, use the **Action** button next to each entry.   ## Disabling a Smart Rule - If you need to **pause** a rule but don’t want to delete it, open the smart rule settings and use the **Disable Rule** option. - A disabled rule will remain saved but will **not apply** until re-enabled.