---
title: I cannot find my event sales information and funds in Square. Where can I see them?
description: "Here’s how to locate your sales and funds in Square: ## Check Your Transactions in Square - Log into your **Square account** and go to the **Transactions** page. - Adjust the date filter to cover the full period when sales…"
url: "https://help.ticketscandy.com/kb/i-cannot-find-my-event-sales-information-and-funds-in-square/"
updated: "2025-03-18"
category: FAQs
---

# I cannot find my event sales information and funds in Square. Where can I see them?

Here’s how to locate your sales and funds in Square:

## Check Your Transactions in Square

- Log into your **Square account** and go to the **Transactions** page.
- Adjust the date filter to cover the full period when sales were made (for example This Year or Last Year).
- Ensure all filters (e.g., payment methods, location) are set to **All** to avoid hiding any transactions.

This will generate a list of all transactions. Click on each one to view payment details, fees, and total amounts transferred to you.

## Why Orders Don’t Appear in Square’s “Orders” Section

TicketsCandy transactions do not appear in Square's **Orders** section because that section is designed for Square's internal order reporting. Instead, your transactions will be visible in the **Transactions** sections.

## Check Your Square Balance & Bank Transfers

- Go to the **Balance** page in Square to see if any funds are sitting there waiting to be transferred to your bank account.
- If there are untransferred funds, it’s possible that you haven’t connected a bank account to Square for deposits. You may need to [link your bank account in Square's settings](https://squareup.com/help/us/en/article/3896-link-and-edit-your-bank-account).
- If your balance shows 0, click on your **location name**, then navigate to **Upcoming Transfers** → **View All Transfers**.
- On the **Activity** page, adjust the date filter to **This Year** or **Last Year** to check if funds were deposited into your bank account. If transfers appear there, your payouts are functioning correctly.