---
title: Discount Codes (Coupons)
description: "![Coupons App](https://help.ticketscandy.com/wp-content/uploads/2022/08/app-coupons.webp) The **Discount Codes** app allows event organizers to create custom discount codes (coupons) that customers can apply at checkout for exclusive savings. These codes can be tailored with percentage-based or fixed-amount discounts, usage limits, and expiration dates, helping…"
url: "https://help.ticketscandy.com/kb/coupons/"
updated: "2026-09-22"
category: My Apps
---

# Discount Codes (Coupons)

![Coupons App](https://help.ticketscandy.com/wp-content/uploads/2022/08/app-coupons.webp)

The **Discount Codes** app allows event organizers to create custom discount codes (coupons) that customers can apply at checkout for exclusive savings. These codes can be tailored with percentage-based or fixed-amount discounts, usage limits, and expiration dates, helping you align promotions with your marketing strategy.

 

## How to Enable Discount Codes

Discount Codes are available as an app in the **App Marketplace**. To enable it:

- Go to **Add More Tools** in the navigation menu of your **Event Dashboard**.
- Find the **Discount Codes** app in the App Marketplace and enable it.

Once enabled, the Discount Codes feature will be added to your dashboard for easy access.

 

## Creating Coupons

After enabling the app, you can create new coupons by following these steps:

1. Go to the **Discount Codes** app.
2. Click **Create Coupon** to open the coupon creation page.
3. Configure your coupon settings.

### Coupon Details

- **Coupon Code** – Manually enter a custom code or click **Generate** to create a random code.
- **Description** – Provide a brief explanation of the coupon’s purpose (optional).

### Discount Options

The **Discount Options** section determines how the coupon applies to customer purchases:

- **Total Amount** – Deducts a fixed currency amount from the total purchase price.
- **Total Percentage** – Deducts a percentage from the total purchase price.
- **Item Amount** – Applies a fixed currency discount to selected items only (each applicable item receives the discount individually).
- **Item Percentage** - Applies a percentage discount to selected items only (each applicable item receives the discount individually).

### Usage Restrictions

The **Usage Restrictions** settings let you control which tickets or items the coupon can be applied to.

**Include Tickets**

- When **Total Amount** or **Total Percentage** is selected - At least one of the selected items must be in the cart for the coupon to work. If no items are selected, the coupon can be applied to any items.
- When **Item Amount** or**Item Percentage** is selected - The coupon applies **only** to the selected items, per item. If no items are selected, the coupon applies to all items.

**Exclude Tickets**

- When **Total Amount** or **Total Percentage** is selected - If any of the selected items are in the cart, the coupon cannot be applied. If no items are selected, there are no exclusion rules.
- When **Item Amount** or **Item Percentage** is selected - The coupon will not apply to the selected items. If no items are selected, there are no exclusion rules.

**Note:** Coupons do not apply to products, only to tickets.

### Additional Settings

- **Minimum Spend** – The minimum subtotal amount a customer must spend to use the coupon.
- **Maximum Spend** – The maximum order subtotal that still qualifies for the coupon.
- **Minimum Quantity of Tickets** – The minimum number of tickets a customer must purchase to apply the coupon.
- **Maximum Quantity of Tickets** – The maximum number of tickets eligible for the coupon.
- **Expiration Date** – The last day the coupon can be used.
- **Usage Limit Per Coupon** – The total number of times the coupon can be redeemed.
- **Individual Use Only** – Prevents customers from using this coupon in combination with other coupons.

 

## Coupon List

Once created, coupons appear in a **Coupon List** on the Discount Codes page. This list provides a quick overview of all available coupons.

- **Checkbox** – Select multiple items to enable bulk deletion.
- **Code** – The unique coupon code.
- **Description** – Any descriptive text associated with the coupon.
- **Coupon Amount** – The discount value (percentage or fixed amount).
- **Expiry Date** – The last valid date for using the coupon.
- **Usage Limit** – Displays how many times the coupon has been used versus the total allowed uses.
- **Actions Button** – Edit or delete the coupon.

At the **top-left** of the coupon list, there is a **search bar** to find coupons by their code. On the **top-right**, you will find:

- **More Options** – Allows you to **bulk generate**, **import**, and **export** coupons.
- **Create Coupon** – A button to add a new discount code.

 

## Bulk Generate Coupons

To create multiple coupons at once:

1. Click **More Options** and select **Bulk Generate**.
2. On the new page, enter the number of coupons to generate.
3. The system will automatically create unique coupon codes for each one.
4. Fill in the additional coupon settings—these will apply to all generated coupons in this batch.

 

## Importing Coupons

To import coupons from an external file:

1. Click **More Options** and select **Import Coupons**.
2. Upload a CSV file containing the coupon codes.
3. Configure additional coupon settings (these will apply to all imported coupons).
4. Click **Import Coupons** to add the coupons to your event.

> **Tip:** You can download a [sample CSV file](https://dev0.ticketscandy.com/assets/files/sample-coupon-import-template.csv) to ensure correct formatting before importing.

 

## Exporting Coupons

To export existing coupons and their data:

1. Click **More Options** and select **Export Coupons**.
2. The system will generate a CSV file containing details of all active discount codes.